SWATX
Riyadh Saudi Arabia
Job Summary We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions. Key Responsibilities • Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions. • Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems. • Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization. • Manage customizations, configurations, workflows, and plugins within Dynamics 365. • Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps. • Ensure high availability, scalability, and security of CRM & Billing systems. • Troubleshoot performance issues and oversee system upgrades and patches. • Work with DevOps teams for CI/CD pipeline automation and deployment management. • Ensure compliance with regulatory, security, and data protection standards. Requirements Qualifications & Skills • Bachelor's or Master's in Computer Science, Information Technology, or related field. • 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions. • Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure. • Knowledge of billing models, invoicing processes, and subscription management. • Experience with RESTful APIs, SOAP, and integration patterns. • Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices. • Strong problem-solving and leadership skills.