Riyadh Help Desk & IT Support Job Listings

Managed L1 Support Engineer63370647540867110

Workable

Managed L1 Support Engineer

Introduction: This Scope of Work defines the framework for the provision of a Level 1 Support Engineer as part of a managed service model. The goal is to ensure smooth day-to-day IT operations and first-line user support within the client’s environment. Objective: To deliver professional Level 1 support services that address end-user IT needs, contribute to operational stability, and align with the client’s internal IT processes and service standards. Service Scope: the L1 Support Engineer will work under the managed service model to support the client's IT team in delivering reliable and efficient user support. The service includes general IT assistance, operational support, and coordination with higher-level technical teams where applicable. This engagement will follow the client’s guidelines and escalation procedures. The engineer will be integrated into the existing IT support framework to ensure seamless service delivery. Requirements Qualifications: The assigned engineer will have relevant experience and technical knowledge suitable for L1 support responsibilities, with strong communication skills and a customer-focused approach. Tools and Access: The client will provide the necessary access to systems, tools, and resources required for the delivery of the service. Commercials: Details regarding pricing, billing cycle, and contract terms to be addressed separately upon mutual agreement

Riyadh Saudi Arabia

Negotiable Salary

Proactive Monitoring Specialist Lead63360063492738111

Workable

Proactive Monitoring Specialist Lead

Join our team at Müller's Solutions as a Proactive Monitoring Specialist Lead and help us ensure the smooth and efficient operation of our clients' IT infrastructure. With our focus on Tech Outsourcing, Managed Services, and Global Tech Recruitment, we are committed to delivering top-quality solutions to empower businesses. As a Proactive Monitoring Specialist Lead, you will play a crucial role in leading and managing a team of monitoring specialists. You will oversee the monitoring and analysis of system performance, identify potential issues, and take proactive measures to mitigate any risks. You will work closely with cross-functional teams to ensure optimal performance, availability, and security of our clients' IT systems. Responsibilities: Lead and manage a team of Proactive Monitoring Specialists, ensuring their training and development needs are met Monitor the performance and availability of IT systems and infrastructure using monitoring tools and techniques Analyze system logs and alerts to identify potential issues and vulnerabilities Take proactive measures to ensure system performance, availability, and security Create and maintain documentation for monitoring procedures and processes Collaborate with technical teams to troubleshoot and resolve issues in a timely manner Recommend and implement improvements to monitoring tools and processes for continuous enhancement Stay updated with the latest technologies and best practices in proactive monitoring Requirements Bachelor's degree in Computer Science, Information Technology, or a related field Proven experience as a Proactive Monitoring Specialist or similar role Prior experience in leading or managing a team of monitoring specialists Strong knowledge of monitoring tools and techniques, such as Nagios, Zabbix, or SolarWinds Experience in analyzing system logs and alerts to identify potential issues Proficiency in scripting languages, such as PowerShell or Python Knowledge of IT infrastructure and networking principles Excellent problem-solving and analytical skills Strong communication and leadership abilities Ability to work well under pressure and prioritize tasks

Riyadh Saudi Arabia

Negotiable Salary

Proactive Monitoring Specialist63369959828226112

Workable

Proactive Monitoring Specialist

Join our team at Müller's Solutions as a Proactive Monitoring Specialist and help us ensure the smooth and efficient operation of our clients' IT infrastructure. With our focus on Tech Outsourcing, Managed Services, and Global Tech Recruitment, we are committed to delivering top-quality solutions to empower businesses. As a Proactive Monitoring Specialist, you will play a crucial role in monitoring and analyzing system performance, identifying potential issues, and taking proactive measures to mitigate any risks. You will work closely with cross-functional teams to ensure optimal performance, availability, and security of our clients' IT systems. Responsibilities: Monitor the performance and availability of IT systems and infrastructure using monitoring tools and techniques Analyze system logs and alerts to identify potential issues and vulnerabilities Take proactive measures to ensure system performance, availability, and security Create and maintain documentation for monitoring procedures and processes Collaborate with technical teams to troubleshoot and resolve issues in a timely manner Recommend and implement improvements to monitoring tools and processes for continuous enhancement Stay updated with the latest technologies and best practices in proactive monitoring Requirements Bachelor's degree in Computer Science, Information Technology, or a related field Proven experience as a Proactive Monitoring Specialist or similar role Strong knowledge of monitoring tools and techniques, such as Nagios, Zabbix, or SolarWinds Experience in analyzing system logs and alerts to identify potential issues Proficiency in scripting languages, such as PowerShell or Python Knowledge of IT infrastructure and networking principles Excellent problem-solving and analytical skills Strong communication and teamwork abilities Ability to work well under pressure and prioritize tasks

Riyadh Saudi Arabia

Negotiable Salary

ServiceDesk Engineer - End User & Endpoint Management - Preferably Syrian63360037109378113

Workable

ServiceDesk Engineer - End User & Endpoint Management - Preferably Syrian

We are seeking a proactive and technically skilled ServiceDesk Engineer to manage and support end-user computing devices, BYOD environments, and modern endpoint management solutions. This role is ideal for a candidate with deep knowledge in tools like Microsoft Intune, Microsoft Sentinel, SCCM, Jira, Confluence, SharePoint, Office 365, and email servers, with a strong focus on ITSM and security. Key Responsibilities: Endpoint & Device Management: · Manage and maintain corporate and BYOD devices using Microsoft Intune and SCCM. · Standardize laptop images and configurations across user roles and departments. · Enforce and update MDM policies to maintain device compliance and security. Service Desk Support: · Act as the first point of contact for IT-related support tickets via Jira Service Management. · Troubleshoot hardware and software issues for laptops, desktops, mobile devices, and peripheral equipment. · Document technical issues and solutions in Confluence for knowledge base management. Security & Monitoring: · Implement and maintain endpoint detection and response using Microsoft Sentinel. · Ensure compliance with cybersecurity policies, including monitoring and alerting. · Conduct regular audits to ensure device encryption, patching, and antivirus compliance. Collaboration Tools & Productivity Platforms: · Administer and support Microsoft 365, including Outlook, SharePoint, Teams, and OneDrive. · Manage mailbox configurations, distribution groups, and Office 365 licenses. · Coordinate with email server and DNS providers for domain and email flow issues. IT Operations & Automation: · Assist in automating user onboarding/offboarding processes using scripting or third-party tools. · Maintain asset inventory and manage IT procurement life cycle. · Monitor device performance and lifecycle status to plan for upgrades/replacements. User Training & Documentation: · Train users on collaboration tools and device security best practices. · Create and maintain end-user documentation and how-to guides. Required Skills & Experience: · 3+ years’ experience in a ServiceDesk or IT Support role. · Strong hands-on experience with Microsoft Intune, SCCM, Windows Autopilot, and MDM. · Experience in managing email servers (Exchange Online preferred) and Office 365 suite. · Familiarity with Microsoft Sentinel, Jira, and Confluence. · Solid understanding of networking fundamentals, Active Directory, and Group Policy. · Experience with SharePoint Online configuration and permissions management. · Strong troubleshooting skills across hardware, software, and cloud environments. · Ability to prioritize tasks and manage time effectively in a fast-paced environment. Preferred Skills: · Experience with PowerShell or other scripting languages. · ITIL Foundation certification is a plus. · Familiarity with Zero Trust security models and conditional access policies. Qualifications: · Bachelor’s degree in Information Technology, Computer Science, or a related field. · Industry certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate) are a plus.

Riyadh Saudi Arabia

Negotiable Salary

Workable

Level 3 Support Engineer-(Sr Developer.Net )enterprise systems-loyalty platform

Overview We are seeking an experienced and highly skilled Level 3 Support Engineer to join our team, focusing on supporting and troubleshooting our up-and-running system. As a Level 3 Support Engineer, you will be responsible for providing expert-level technical support, diagnosing and fixing intricate issues, and working closely with development teams to improve and enhance the system. Key Responsibilities Resolve complex technical issues by applying structured troubleshooting methods to remediate system errors, integration problems, and performance issues. · Take ownership of escalated issues from Level 1 and 2 support teams and ensure prompt resolution. · Collaborate with developers and engineers to identify root causes and implement system fixes and enhancements. · Perform advanced configurations and updates to ensure optimal performance of the system. · Conduct deep analysis to identify the underlying causes of recurring issues and provide long-term solutions. · Provide high-level support to business and operation teams, offering clear solutions and guidance to resolve issues. · Create and maintain comprehensive technical documentation on system configurations, integrations, and detailed troubleshooting guidelines to efficiently resolve issues. Requirements Requirements · Minimum of 3 years in technical support, with preferable experience in enterprise systems or loyalty platforms. · Proficient in system administration, troubleshooting software applications, and working with APIs and databases · Strong analytical skills for diagnosing and resolving complex technical issues. · Capable of utilizing monitoring tools like Graylog, Elastic Search; for log analysis to identify potential issues and trends. · Experienced in analyzing system logs and configurations files with XML and JSON formats. · Medium knowledge in Microsoft SQL Server database, and able to debug SQL queries. · Good understanding of the structure of application built with C# .NET Core/.NET Framework and React.js · Excellent written and verbal communication skills to interact effectively with business, operations, and developers. · Basic knowledge of loyalty programs, rewards and redemption processes, and promotions management is desirable. · Bachelor’s degree in Computer Science, Information Technology, or related field.

Riyadh Saudi Arabia

Negotiable Salary

Installation & Delivery Specialist63360016102659115

Workable

Installation & Delivery Specialist

Who Are We❓ We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. The Job in a Nutshell💡 Do you have a passion for hands-on problem solving? Do you love helping others by sharing your knowledge and expertise? Would you like to play a part in maintaining foodics customers’ trust and act as a skilled technician, problem solver and products guru? Then this opportunity if for you! We are looking for smart individuals who have the rare mix of being tech passionate at the same time people-oriented, who would work with our customers in their own locations, handle foodics software installation and hardware setup, introducing and training our customers on the product, and solve on demand issues for them! If you believe you have that "super power", and is looking for an opportunity to join the next unicorn in the making, apply now! What Will You Do❓ Deliver a word class service for new and existing clients Handle customer needs at their locations for All Foodics Services, RMS, Pay, Online Visit client's sites and ensuring quality of services Handle location specific onboarding, installations, training, replacement and support requests Work with other departments on clients' escalated tickets to deliver on demand support Handle requests on-demand and within company's SLA Work closely with outlet team and operations for clients on-demand and general support requests What Are We Looking For❓ Diploma/Bachelor's Degree in Networking, Computer Information System, Computer Science 0-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products experience Knowledge in software, networking and POS systems Comfortable with handling high volume of requests and calls received on our unified number. Flexible to deliver work out of working hours/Public Holiday calls and visits High problem-solving skills - able to identify problem and find solutions Comfortable in English and Arabic language - communicating with confidence Good command over MS Office Applications - Excel on specific Knowledge of Networking, POS, ERP systems is a plus Experience with escalation tickets handling and CRM is a plus Must have a valid driving license and own a car to be used for business requirements such as installation, site visits, training requests, etc. #HighVolumeofCalls #UseofComputer #LongScreenTime #UseOfHeadset #MayRequireMobility #FiledWork What We Offer You❗ We believe you will love working at Foodics! We offer highly competitive compensation packages, including bonuses and the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

Riyadh Saudi Arabia

Negotiable Salary

Junior Applications and Integration Support Specialist (Saudi National Only)63369907300483116

Workable

Junior Applications and Integration Support Specialist (Saudi National Only)

Müller's Solutions is excited to announce an opening for a Junior Applications and Integration Support Specialist, specifically for Saudi Nationals. In this entry-level role, you will provide essential support for application integrations and assist in troubleshooting technical issues. You will work closely with experienced team members, gaining hands-on experience while helping our clients optimize their application performance and integration processes. Responsibilities: Assist in the implementation and support of application integration solutions. Provide first-line support to clients for application-related inquiries and integration issues. Help troubleshoot technical issues and document resolutions. Monitor application performance and assist in performance tuning. Collaborate with senior team members in the analysis and documentation of system requirements. Participate in training sessions to develop technical skills related to application support and integration. Requirements Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field. 0-2 years of experience in technical support, applications, or integration roles. Basic understanding of application development frameworks and integration concepts. Familiarity with at least one programming language (e.g., Java, .NET, or Python). Strong problem-solving abilities and a willingness to learn. Effective communication skills to work collaboratively with clients and team members. Saudi National only. Preferred Qualifications: Experience with APIs and web services. Knowledge of SQL and database concepts. Any relevant internships or hands-on projects related to application support or integration. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Riyadh Saudi Arabia

Negotiable Salary

Infrastructure Administration Support Officer63360002760065117

Workable

Infrastructure Administration Support Officer

JASARA PMC is seeking a highly motivated and talented Infrastructure Administration Support Officer to join our team. As an Infrastructure Administration Support Officer at JASARA PMC, you will play a vital role in providing administrative support for our infrastructure projects. You will be responsible for coordinating project activities, managing project documentation, and ensuring smooth project implementation. Your attention to detail, excellent organizational skills, and ability to multitask will contribute to the success of our projects. Requirements To excel in this role, you will need: Bachelor's degree in Business Administration or a related field. Minimum of 3 years of experience in project administration or a similar role. Strong proficiency in project management software and tools. Excellent organizational and time management skills. Keen attention to detail and ability to maintain accurate project documentation. Ability to multitask and prioritize workload effectively. Exceptional communication and interpersonal skills. Ability to collaborate effectively with cross-functional teams. Strong problem-solving and analytical skills. Fluency in both spoken and written Arabic and English. Benefits Competitive salary and benefits package Opportunity to work in a dynamic and growing organization. Make a real impact on Jasara's cybersecurity posture Be part of a collaborative and supportive team

Riyadh Saudi Arabia

Negotiable Salary

Workable

Technician ICT

Technical skills: - Ability to work with a UTP and fiber cables. (CAT5, CAT5e, CAT6, fiber MM, fiber SM). - Ability to bunch, terminate and test UTP cables. - Ability to install trunks, ducts, flex pipes, EMT pipes. - Must have experience with the following equipment (Fluke, Fusion splicer, Mechanical splicer, OTDR, Power meters, light source) - Ability to perform fiber optic test and troubleshooting. - Technical understanding of loss and attenuation. - Experienced with basic computer, especially Excel and the Internet and have the ability to learn new programs. - Knowledge of basic electricity related to telecommunications (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); - Knowledge of using common electric power measurement instruments (e.g., multi- meters, Avo meters). - Working knowledge of hand tools and electric power tools. (cable lugs crimper, hot guns, heat shrinks, Hilti, drills, etc…). - Experienced to make installation, racking and stacking for equipment like (switches, routers, UPSs, Indoor/outdoor cameras, etc…) Requirements - Ability to work in a variety of schedules and duties including normal duty, on-call duty, Overnight duty, weekend, holiday and extended travel. - Ability to work with others and perform teamwork. - Fair English language. Education: - Applicant must be at least a bachelor or diploma degree in related study field.

Riyadh Saudi Arabia

Negotiable Salary

L1 Technical Support Engineer63369813301251119

Workable

L1 Technical Support Engineer

We are seeking a reliable and customer-focused Level 1 Technical Support Engineer to join our IT support team. The successful candidate will act as the first line of defense for resolving basic IT issues, assisting end-users with hardware, software, and network-related problems, and escalating complex cases to higher levels of support. Key Responsibilities: • • Act as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system. • • Troubleshoot and resolve issues related to desktops, laptops, printers, and basic networking. • • Perform hardware replacement and peripheral setups (e.g., replacing old PCs, connecting cables, etc.). • • Join computers to the domain and set up user profiles. • • Install basic software and drivers as per company standards. • • Provide support for printers (connectivity, drivers, configuration). • • Escalate unresolved issues to L2/L3 support teams while ensuring proper documentation. • • Maintain accurate records of work and ticket statuses in the service desk system. • • Assist with user onboarding and offboarding procedures. • • Deliver consistent and high-quality customer service with a focus on minimizing downtime. Requirements • • Diploma or bachelor's degree in information technology, Computer Science, or related field. • • 2–4 years of experience in an IT Helpdesk or Technical Support role. • • Familiarity with: - Windows operating systems (Windows 10/11) - Basic network troubleshooting (IP, DNS, connectivity) - Microsoft Active Directory (user accounts, domain join) - Printer installation and troubleshooting • • Excellent communication and interpersonal skills. • • Customer service oriented with a positive attitude. • • Ability to work independently and within a team. • • Time management and organizational skills. Preferred Certifications (Not Mandatory): • • CompTIA A+. • • Microsoft Certified: Modern Desktop Administrator Associate. • • ITIL Foundation (Basic understanding of service management).

Riyadh Saudi Arabia

Negotiable Salary