Riyadh Account & Relationship Management Job Listings

Dingdong Fresh

KA Manager

King Faisal Dt.

The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies. Responsibilities: Operate as the primary point of contact for key account stakeholders Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners Prepare and guarantee monthly, quarterly and annual sales forecasts Requirements: Bachelor's degree or equivalent experience in Business 3+ years' of relevant work experience Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Excellent written and verbal communication skills Salary: SAR 9000+, depends on experience We are looking for some one who has the minset of startup compnaies has the ability of market We are seeking a candidate who possesses a startup mindset—someone who is adaptable, proactive, and comfortable working in fast-paced, dynamic environments. The ideal candidate will have a strong ability to market new products, explore untapped opportunities, and develop innovative go-to-market strategies.new products and has stratgic thinking.

Negotiable Salary

Senior Account Manager "Saudi National only"63369942323330111

Workable

Senior Account Manager "Saudi National only"

Riyadh Saudi Arabia

Müller's Solutions is seeking an experienced and highly motivated Senior Account Manager to join our diverse team. In this role, you will be responsible for managing and expanding relationships with key accounts, ensuring customer satisfaction, and driving revenue growth. You will serve as the main point of contact for clients, understanding their needs and offering tailored solutions that align with our service offerings. Your ability to nurture relationships, identify business opportunities, and execute effective sales strategies will be crucial in enhancing client partnerships and achieving business goals. We value a results-oriented approach and welcome innovative ideas that will contribute to our continued success. Key Responsibilities: Responsible for managing stakeholder relationships and serving as the primary point of contact for all communications related to data analysis, reporting, and dashboards. Oversees requests concerning the data lifecycle and data consumption, ensuring timely delivery of insights and alignment with organizational objectives. Acts as a coordinator to facilitate collaboration between data teams and stakeholders. Manage a portfolio of key client accounts to ensure their needs are met and expectations exceeded. Develop a thorough understanding of clients' business objectives and challenges to offer relevant solutions. Identify opportunities for upselling and cross-selling additional services. Collaborate with internal teams to ensure timely delivery and quality of services to clients. Prepare regular reports on account status and performance metrics for internal stakeholders. Conduct regular client meetings to review account performance, gather feedback, and address any issues. Stay informed about industry trends, competitor activities, and market challenges to strategically position Müller's Solutions. Achieve sales targets and contribute to the overall growth strategy of the company. Requirements Bachelor’s degree in Business Administration, Marketing, or a related field; a master’s degree is a plus. Minimum of 5 to 7 years of experience in account management or sales, preferably within the IT solutions industry. Proven track record of successfully managing key accounts and driving growth. Excellent communication and interpersonal skills to build lasting client relationships. Strong negotiation and presentation abilities. Results-driven, self-motivated, and capable of working independently. Ability to analyze data and market trends to inform decisions. Willingness to travel as required for client meetings and industry events. Familiarity with CRM software and sales management tools.

Negotiable Salary

Key Account Manager - Affiliates63360032284289112

Workable

Key Account Manager - Affiliates

Riyadh Saudi Arabia

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs. As the Key Account Manager, you will oversee and grow a portfolio of strategic partners, affiliates, and clients. You will require a blend of strong relationship management, consultative selling, and commercial acumen. You will play a critical role in managing sales performance, partner productivity, and customer experience through structured engagement and data-driven decision-making. In this role, you will: Affiliate Network Development: Identify, onboard, and expand a high-quality network of real estate brokers across targeted regions. Soft KPIs Management: Regularly engage with key partners through scheduled calls and in-person meetings. Drive consistent lead generation by ensuring active partner participation. Monitor and enhance partner engagement metrics (touchpoints, follow-ups, responsiveness). Sales Management: Achieve monthly and quarterly sales targets (units sold and revenue generated). Manage the sales funnel, from lead qualification to deal closure. Track and report on sales performance, forecasting, and pipeline development. Affiliate Productivity: Monitor affiliate activity levels (lead generation and deal closures). Develop performance dashboards and maintain productivity reports. Identify and activate dormant affiliates through strategic re-engagement plans. Product Knowledge & Trainings: Conduct regular training sessions on real estate projects, selling processes, and digital tools. Ensure key accounts are well-versed with product offerings, pricing, and market positioning. Drive adoption of internal applications and platforms to streamline partner operations. Client Management: Oversee the client relationship lifecycle from inquiry to booking. Coordinate client site visits, ensure proper documentation, and follow through on deposit submissions. Maintain high standards of client service and satisfaction through personalised engagemen Requirements Bachelor's degree in Business, Sales, Marketing, or a related field. An MBA degree is a plus. 5–8 years of experience in key account management, business development, or B2B sales, preferably in real estate or a similar industry. Strong understanding of partner/channel sales models and client service dynamics. Proficient in CRM systems, Excel, and presentation tools. Excellent communication, negotiation, and organisational skills. Ability to analyse. Highly presentable individual with a professional attitude. Excellent people management skills. Benefits High-performing and fast-paced work environment. Comprehensive Health Insurance Rewards & Recognition Learning & Development #KSABayut Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Negotiable Salary

Customer Success Manager63370606546689113

Workable

Customer Success Manager

Riyadh Saudi Arabia

Job Summary: The Customer Success Manager is a key role within the Customer Success Department, responsible for ensuring customers achieve their desired outcomes while using the company’s products or services. The CSM acts as a trusted advisor, building strong relationships with customers, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive, strategic, and customer-focused individual who can balance relationship management with data-driven insights to deliver exceptional customer experiences. Key Responsibilities: 1. Customer Relationship Management: Build and maintain strong, long-term relationships with assigned customers, serving as their primary point of contact. Understand customer goals, challenges, and success metrics to provide tailored guidance and support. Conduct regular check-ins, business reviews, and strategic meetings to ensure customer satisfaction and alignment with their objectives. 2. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring a smooth transition and quick time-to-value. Drive product adoption by educating customers on features, best practices, and use cases that align with their goals. Monitor customer usage and engagement to identify opportunities for increased adoption and value realization. 3. Retention and Expansion: Proactively identify at-risk customers and develop action plans to mitigate churn. Collaborate with the Sales team to identify upsell and cross-sell opportunities, contributing to revenue growth. Ensure high renewal rates by delivering consistent value and addressing customer concerns promptly. 4. Customer Advocacy: Act as the voice of the customer within the organization, sharing feedback and insights with Operation, Marketing, and Sales teams. Advocate for customers’ needs and priorities, ensuring their success is at the forefront of company initiatives. Encourage satisfied customers to participate in case studies, testimonials, and referrals. 5. Data-Driven Insights and Reporting: Track and analyze customer health metrics, such as product usage, support tickets, and satisfaction scores. Provide regular reports on customer success metrics, including retention rates, churn risk, and expansion opportunities. Use data to identify trends, risks, and opportunities for improving the customer experience. 6. Continuous Improvement: Stay up-to-date on industry trends, product updates, and best practices in customer success. Contribute to the development of customer success resources, such as playbooks, training materials, and knowledge base articles. Participate in cross-functional projects to improve processes, tools, and strategies for customer success. Qualifications: *Education: Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred but not required). Experience 3-5 years of experience in customer success, account management, or a related role. Experience in SaaS, technology, or a subscription-based business model is highly desirable. *Skills: Exceptional communication, presentation, and interpersonal skills. Strong problem-solving and strategic thinking abilities. Proficiency with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango). Ability to analyze data and translate insights into actionable strategies. Project management and organizational skills to manage multiple customer accounts effectively.

Negotiable Salary

Specialist, Account Management63360058050562114

Workable

Specialist, Account Management

Riyadh Saudi Arabia

Who Are We❓ Step into the world of Mrsool—where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store. What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery—no matter how far or remote the location may be. But don’t just take our word for it—Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence. Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button. The Job in a Nutshell💡 As a Specialist, Account Management, you’ll be the direct link between our business and our partners (e.g., restaurants, cafés, or vendors). Your mission is to ensure every partner is set up for success, operationally, commercially, and strategically. From onboarding and daily troubleshooting to performance tracking and growth support, you’ll work cross-functionally to make sure our partners get the most out of our platform and deliver top-notch service to our customers. What You Will Do💡 Manage a portfolio of vendor accounts to ensure smooth daily operations and service excellence. Act as the main point of contact for partners, handling inquiries, resolving issues, and ensuring satisfaction. Monitor and analyze partner performance (orders, cancellations, ratings, etc.) to identify risks and opportunities. Coordinate onboarding, training, and activation processes for new vendors. Collaborate with internal teams (logistics, finance, support, marketing) to resolve operational challenges and support partner success. Identify upsell opportunities and support commercial initiatives to grow partner revenue. Maintain accurate and up-to-date records across internal systems (e.g., CRM, dashboards). Prepare regular performance reports and insights to drive decision-making. Requirements What Are We Looking For❓ We’re looking for a highly driven and detail-oriented individual who thrives in fast-paced environments and knows how to build strong relationships. You’re someone who can juggle multiple accounts, solve problems on the go, and communicate effectively with internal teams and external partners. You’re analytical, resourceful, and not afraid to take ownership. You’ll stand out if you have: 1–3 years of experience in Account Management, Customer Success, or Partner Operations (preferably in delivery, tech, or e-commerce platforms). Excellent communication and relationship-building skills. Strong analytical and problem-solving mindset with attention to detail. Ability to work cross-functionally and manage multiple priorities. Proficiency in Excel, CRM tools, and dashboards. Fluency in Arabic and English, spoken and written. A proactive, ownership-driven attitude with a focus on execution. Benefits What We Offer You❗ Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility. Competitive Compensation: Our compensation packages are competitive and include potential share options. Additionally, you will benefit from a performance-based commission/ incentive structure, rewarding your achievements. Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment. Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth. Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.

Negotiable Salary

Workable

Senior Account Manager

Riyadh Saudi Arabia

The successful candidate will work as part of the Public Sector team within the Markets function. As an Account Manager (AM) you will support the Account Lead Partner by driving the account management activities related to the business development and account's go-to market plan. The AM is expected to take a role in the development and execution of the account strategy, developing leads, support the pursuit of new opportunities and managing the relationships with the key clients while ensuring the quality of the proposals and submissions. All of which will require working with the team across the functional and solutions teams in ME and globally. Main Responsibilities • Proactively identifying and assessing the opportunities in accordance to the opportunity management framework and processes • Project manage the qualified opportunities with alignment and coordination with the bid and solutions teams and play an active role in developing the content for the proposal for the medium and large opportunities • Actively building and managing the relationship and interface with local and international client teams and solutions that provide the client with the optimum capability to illustrate their expertise. • Supporting the Lead Partner to develop broad and deep client relationships. • Working within the allocated account to achieve the account goals, targets and sales/pipeline. • Driving the development of the account plan and strategy and drive its execution. • Monitor account progress and ensure key stakeholders are kept informed about progress and expected outcomes. • Manage and drive the account-related, internal meetings. Requirements • Minimum 8 years of experience in management consulting business, preferably with a professional services firm. • Experience in the public sector • Bachelor's degree or equivalent • Fluency in spoken an written Arabic and English • Proven track record business development • Strong problem-solving and analytical skills • Strong communication skills Benefits • Health: The client offers medical insurance option to meet your needs through Premium Medical Care Coverage for employee & dependent family members. • Career Development & Trainings: The client always focuses on the career pathing & training of its employees. It gives you a platform for unparalleled learning & development. • Personal Time Off: Employees are entitled to take 25 days Annual leave & 11 days paid Holidays. • Money-Saving Benefit: The client offers several benefits, including Mobile Allowance, Schooling Allowance, Annual Air Tickets Allowance & Relocation Allowance. • Financial Matters: The client provides Housing Allowance in Advance for regular employees to support their home financial matters. • Competitive Salaries & Free Tax Salary: The client offers competitive & tax-free salary.

Negotiable Salary

Workable

Senior BDM

Riyadh Saudi Arabia

Speak to customers, either face-to-face or over the phone, gain an understanding of customers' specific business needs, and apply product knowledge to meet them Ensure quality of service by developing a thorough and detailed understanding of technical specifications and other features of employers' systems and processes, then documenting them. Carry out cold calling to create interest in products and services, generate new business leads, and arrange meetings, Identify and develop new business through networking and follow-up courtesy calls. Prepare and deliver presentations and demonstrations of software to customers. Market and promote a portfolio of products by writing and designing sales literature and attending industry events Maintain awareness and keep abreast of constantly changing software and hardware systems and peripherals Provide technical advice to customers on all aspects of installing and using computer systems and networks, both before and after the sale. Advise on software features and how they can be applied to assist in a variety of contexts such as accounting, manufacturing, or other specialist areas, meet sales targets set by managers, and contribute to team targets. Network with existing customers to maintain links and promote additional products and upgrades. Handle hardware or software problems and faults, referring to specialist technical colleagues where appropriate. Respond to tender documents, proposals, reports, and supporting literature, manage workload to organize and prioritize daily and weekly goals Requirements Bachelor's degree in business administration, Marketing, or a related field. Excellent communication and interpersonal skills with the ability to influence and build relationships. Familiarity with CRM software and sales tracking tools. 3–5 years’ experience in software sales or technical consulting. Strong understanding of IT systems, software specs, and documentation.

Negotiable Salary

Workable

Key Account Manager

Riyadh Saudi Arabia

Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management. We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care. Requirements You’ll map out Shipa Delivery’s business growth strategy – and make it happen. You will have the ability to work closely with Shipa Delivery team members to generate an expanded customer base and, through one-on-one communication with existing clients, help shape a streamlined operation. You must be great at networking and have a knack for presenting and public speaking. Your Responsibilities: Develop valuable business relationships with major clients to help them meet their last-mile delivery needs. Acquire a thorough understanding of client’s needs and preferences to help streamline the operation. Expand relationships with existing clients by continuously proposing solutions that satisfy their objectives. Ensure that products and services are delivered to customers accurately and on time. Analyze customers performance to drive their growth and production Serve as the link of communication between significant clients and internal teams. Quickly resolve issues and problems faced by clients and deal with complaints. Play an integral part in generating new sales into long-lasting relationships. Recommend solutions based on clients’ needs by using industry knowledge. Organize workshops for clients to update them on the latest developments in the sector, including changes to local regulations. Prepare regular reports of progress and forecasts to internal and external stakeholders using accurate account metrics. Constantly create revenue-generating channels from Cross-Selling and Upselling streams Introduce and manage projects designed to cater to the needs of new clients. Qualifications Bachelor’s Degree in business or any related field. 3+ years of sales or account management experience (preferably from e-commerce and e-fulfillment). Knowledge and experience in CRM systems is a must. Proficiencies Be articulate and accustomed to dealing with clients on a one-to-one basis Be adept at problem-solving Proficiency in MS Office and CRM software Have in-depth experience in Customer Relationship Management Have a good grasp of MS Excel and data analysis. Strong Work ethic and Customer Centric mindset. Excellent Communication and Presentation skills.

Negotiable Salary

Senior Account Manager (Software Industry)63360016285699118

Workable

Senior Account Manager (Software Industry)

Riyadh Saudi Arabia

Serve as the trusted advisor and primary liaison for assigned customer accounts. Build and maintain strong, long-lasting relationships with key stakeholders. Identify upsell and cross-sell opportunities based on customer needs and usage trends. Collaborate with the sales team to renew and grow account revenue. Manage contract renewals and negotiate terms to retain and expand business. Responsible for a proper handover to delivery and project management teams. Monitor usage metrics and proactively address any engagement or satisfaction issues. Ensure customers get maximum value from the software to support retention. Maintain accurate account plans, activity logs, and forecasting in CRM tools (e.g., Salesforce, HubSpot). Track account health and flag risks early for mitigation. Solution selling & value driven offerings that align with clients’ priorities. Provide feedback to product and marketing teams based on client insights. Own the sales cycle from deep discovery and assessment to closing. Validate needs, budgets, timelines, stakeholders’ matrix, and buying processes. Drive alignment between client expectations and technical delivery scope before contract signing. Execute land-and-expand strategies in collaboration with the SDR and Solution team. Acting as the contact point for client satisfaction-related escalations. Act as the second line of responsibility after the finance team in ensuring timely collections and follow-up on payments. Communicate professionally with the client regarding pending dues without jeopardizing the long-term relationship. Aligning on pricing, margins and discounts with technology vendors and partners. Obtain the needed approvals for financial offers and quotations. Requirements Required Education and Experience: Bachelor's degree in Business, Information Systems, or a related field. 4–6 years of experience in account management, customer success, or B2B software sales ideally within KSA or GCC. Familiarity with government procurement or large enterprise buying processes. ITSM, Low-Code, DevOps, EDM, APM, etc. Salesforce, HubSpot, or similar Stakeholder management, conflict resolution, executive presentations Value-based selling, ROI demonstration, growth planning Soft Skills: Client-first mindset with strong emotional intelligence. Proactive, resourceful, and results-driven. Able to manage multiple accounts and priorities effectively

Negotiable Salary

Assistant Manager - Supplier Relationship Management63369983798018119

Workable

Assistant Manager - Supplier Relationship Management

Riyadh Saudi Arabia

The organization is a flagship giga project under Saudi Arabia’s Vision 2030 initiative, aiming to create a world-class entertainment, cultural and lifestyle destination. As a multibillion-dollar project, it will encompass vast infrastructure development, hospitality, retail and service sectors, which requires effective and large scale management of supplier relationships and supply chain risks. The Assistant Manager – SRM will support the implementation of the organization’s SRM strategic and operational agenda. This comprises finding and meeting strategic suppliers and partners. As well as onboarding suppliers, ensuring complete and up-to-date documentation, acting as the organization’s point-of-contact to the suppliers, providing internal stakeholders with intelligence available on registered suppliers, and tracking supplier performance metrics across all projects within the organization. Key Responsibilities: 1. Supplier Relationship Management: · Build and maintain strong relationships with key suppliers to ensure alignment with business objectives and service-level expectations. · Scout the market to find reputable partners for key bids and tenders. · Support the SRM Manager and Director in organization and meetings with key suppliers. · Serve as the primary point of contact for assigned suppliers, ensuring effective communication and timely issue resolution. · Monitor supplier performance through KPIs (e.g., quality, delivery, compliance) and drive continuous improvement initiatives. · Collaborate with internal stakeholders to align supplier capabilities with business needs and project goals. · Conduct regular supplier evaluations and risk assessments to identify concerns and recommend mitigation strategies. · Coordinate with cross-functional teams to support seamless project execution. · Ensure adherence to procurement policies, ethical standards, and sustainability goals. · Maintain accurate and current supplier records and documentation. · Conduct market research to identify and evaluate potential new vendors 2. Supplier Performance Metrics Oversight: · Conduct detailed performance analyses to measure supplier outputs against key performance indicators (KPIs), including quality, delivery timelines, cost efficiency, and compliance. · Support the development and delivery of supplier performance reports, highlighting trends, risks, and opportunities for continuous improvement. · Participate in regular supplier performance reviews and audits to ensure adherence to contractual obligations and established service standards. 3. Team Management, Learning & Development · Oversee and mentor junior team members, providing guidance and support to encourage professional development and knowledge-sharing. · Promote a collaborative, inclusive, and performance-driven culture within the Supplier Relationship Management (SRM) team. · Contribute to capability building by supporting training initiatives and fostering continuous learning across the function. Requirements 6+ years of experience in vendor management, procurement, or supply chain operations. Bachelor’s degree in Supply Chain Management, Business Administration, or a related field Preferred: Certified Professional in Supply Management (CPSM), Certified Supply Chain Professional (CSCP), Certified Purchasing Manager (CPM) Experience with KSA regulatory requirements. Strong analytical skills with the ability to identify and address risks effectively. Proven track record of managing supplier relationships and improving supplier performance Fluency in English is required, with proficiency in Arabic highly desirable. Understanding of the local cultural and business landscape in Saudi Arabia through work experience in the region preferred.

Negotiable Salary