Negotiable Salary
Adree
Riyadh Saudi Arabia
Serve as the trusted advisor and primary liaison for assigned customer accounts. Build and maintain strong, long-lasting relationships with key stakeholders. Identify upsell and cross-sell opportunities based on customer needs and usage trends. Collaborate with the sales team to renew and grow account revenue. Manage contract renewals and negotiate terms to retain and expand business. Responsible for a proper handover to delivery and project management teams. Monitor usage metrics and proactively address any engagement or satisfaction issues. Ensure customers get maximum value from the software to support retention. Maintain accurate account plans, activity logs, and forecasting in CRM tools (e.g., Salesforce, HubSpot). Track account health and flag risks early for mitigation. Solution selling & value driven offerings that align with clients’ priorities. Provide feedback to product and marketing teams based on client insights. Own the sales cycle from deep discovery and assessment to closing. Validate needs, budgets, timelines, stakeholders’ matrix, and buying processes. Drive alignment between client expectations and technical delivery scope before contract signing. Execute land-and-expand strategies in collaboration with the SDR and Solution team. Acting as the contact point for client satisfaction-related escalations. Act as the second line of responsibility after the finance team in ensuring timely collections and follow-up on payments. Communicate professionally with the client regarding pending dues without jeopardizing the long-term relationship. Aligning on pricing, margins and discounts with technology vendors and partners. Obtain the needed approvals for financial offers and quotations. Requirements Required Education and Experience: Bachelor's degree in Business, Information Systems, or a related field. 4–6 years of experience in account management, customer success, or B2B software sales ideally within KSA or GCC. Familiarity with government procurement or large enterprise buying processes. ITSM, Low-Code, DevOps, EDM, APM, etc. Salesforce, HubSpot, or similar Stakeholder management, conflict resolution, executive presentations Value-based selling, ROI demonstration, growth planning Soft Skills: Client-first mindset with strong emotional intelligence. Proactive, resourceful, and results-driven. Able to manage multiple accounts and priorities effectively