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Customer Service - Customer Facing

Riyadh

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Location:Riyadh

Category:Customer Service - Customer Facing

Customer Success Manager63370647749761110

Customer Success Manager

Purpose: We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates. Roles & Responsibilities: Manage customer onboarding and product training. Educate customers on the use and benefits of our products and services. Ensure customers get fast time-to-value. Keep clients engaged and regularly using products (increasing adoption). Build customer loyalty and reduce churn (increasing retention). Developing a positive customer experience and fostering healthy working relationships. Assist customers with setting up and navigating our platform. Promote the value of the products. Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate). Solve customers’ issues and problems proactively. Assist in creating training courses and educational materials. Review customer complaints and concerns and seek to improve the customer experience. Record and report customer feedback to upper management.

Riyadh Saudi Arabia

Negotiable Salary

Contact Center Agent63370652260099111

Contact Center Agent

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. Key Responsibilities: Handle contact center departments inbound and outbound calls including Sales and telemarketing calls. Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels. Act as a source of information for customers, collect customers feedback and enhance customer satisfaction. Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints. Requirements Follow Company's Policies, and instructions, and maintain the company's equipment and prestigious image. Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline. Answer contact center departments inbound calls, and serve the customer with the required services. Book, reschedule, and cancel experience bookings on behalf of customers and service providers. Sell events tickets through inbound, outbound calls, and all contact center departments channels. Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels. Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction. Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it. Make outbound research marketing and sales calls for our projects. Modify, review, upload, and remove merchants and DMCs experiences according to the business needs. Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support. Maintain individuals Key performance Indicators (KPIS). Key Qualification: Diploma Degree or bachelor's degree. Fresh Graduates, 1-2 years of experience. Excellent communication skills. Good customer service skills. Good command of English and Arabic Languages. Good Computer skills.

Riyadh Saudi Arabia

Negotiable Salary

Polyclinic Receptionist63370652102915112

Polyclinic Receptionist

Job Purpose The Receptionist serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient reception experience. This role involves managing patient check-ins, handling inquiries, scheduling appointments, and maintaining accurate records. The receptionist plays a crucial role in promoting a positive image of the polyclinic and ensuring smooth administrative operations. Key Responsibilities 1. Patient Reception and Check-In: o Greet patients and visitors in a courteous and professional manner. o Verify patient information and complete check-in procedures. o Inform patients of waiting times and provide necessary information. 2. Appointment Scheduling: o Schedule and confirm patient appointments. o Manage the appointment calendar to optimize the utilization of clinical services. o Notify patients of any changes to their scheduled appointments. 3. Patient Inquiries and Communication: o Handle incoming calls and respond to patient inquiries. o Provide information about services, policies, and procedures. o Direct patients and visitors to the appropriate departments or personnel. 4. Record Management: o Maintain accurate and up-to-date patient records. o Process patient registration forms and update information as needed. o Ensure confidentiality and security of patient information. 5. Billing and Payments: o Collect payments for services rendered and issue receipts. o Assist patients with billing inquiries and insurance claims. o Maintain accurate records of financial transactions. 6. Administrative Support: o Assist with administrative tasks such as filing, e-mails and communications, and photocopying. o Support the Admin Manager and other staff with special projects and tasks. o Maintain a clean and organized reception area. 7. Quality and Compliance: o Adhere to healthcare and organizational regulations, standards, and protocols, especially regarding patient confidentiality and data protection. o Participate in quality improvement initiatives aimed at enhancing the efficiency of front-desk services. o Ensure compliance with health and safety protocols in the reception and waiting areas. Professional Development: o Stay updated on administrative best practices and clinic procedures. o Participate in any required training programs and professional development activities. Qualifications · Relevant educational degree; additional qualifications in healthcare administration or customer service are a plus. · Minimal 1 to 2 experience as a receptionist or in a customer service role, in a healthcare polyclinic. · Strong communication and interpersonal skills. · Proficiency in using office software and patient management systems. · Excellent organizational skills and attention to detail. · Ability to handle multiple tasks and work under pressure. · Experience with scheduling systems, patient management software, or electronic health records (EHR). · Experience with the health insurance processes, roles and regulations. Key Competencies: · Customer Service Orientation · Effective Communication · Multitasking and Time Management · Attention to Detail · Professionalism · Empathy and Compassion Working Conditions 1. Environment: · Work is performed in a clinic or healthcare setting, primarily at the reception desk. 2. Hours: · Full-time position with varying shifts, including weekends and holidays when needed. Requirements

Riyadh Saudi Arabia

Negotiable Salary

VIP Waiter x 3 (Casual Dining - Permanent)63370058469633113

VIP Waiter x 3 (Casual Dining - Permanent)

Senior/VIP Waiter Location: Riyadh, Saudi Arabia Salary: SR 9,000 per month Contract Type: Permanent (Live-In) Job Overview: A refined hospitality establishment soon opening in Riyadh is seeking experienced and professional Senior/VIP Waiters to deliver exceptional service to our high-profile and VIP clientele. The successful candidate will exhibit impeccable etiquette, excellent service standards, and attention to detail in providing memorable dining experiences. Key Responsibilities: Provide personalised, attentive, and sophisticated service to VIP guests. Manage and anticipate guest needs, maintaining discretion and professionalism. Ensure flawless table setup, presentation, and impeccable service standards at all times. Guide guests through menus, making thoughtful recommendations, and demonstrating comprehensive knowledge of food and beverages, especially Mediterranean cuisine. Communicate effectively with kitchen and management staff to ensure seamless dining experiences. Handle guest inquiries and complaints professionally, ensuring swift resolution and guest satisfaction. Requirements Qualifications and Experience: Minimum of 3-5 years’ experience as a Senior or VIP Waiter in luxury dining or five-star hospitality settings. Exceptional communication skills, refined etiquette, and polished presentation. Proven experience managing VIP clientele with discretion and professionalism. Strong knowledge of fine dining standards, menu items, and Mediterranean cuisine. Fluency in English required; proficiency in Arabic and other languages advantageous. Benefits What We Offer: Competitive monthly salary of SR 9,000. Opportunities for professional growth within a prestigious hospitality brand. Comprehensive training and a supportive work environment. Opportunity to work with an international team dedicated to excellence. Join our esteemed team and contribute to providing exceptional hospitality experiences.

Riyadh Saudi Arabia

Negotiable Salary

Contact Center Lead63370045604353114

Contact Center Lead

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. Key Responsibilities: Supervise and manage day-to-day operations of the contact center team (inbound, outbound, sales, support, and telemarketing). Lead, mentor, train, and coach a team of agents to deliver exceptional service and achieve KPIs. Handle escalated customer complaints and complex inquiries across all customer service channels (calls, WhatsApp, social media, email, live chat). Monitor team performance, quality standards, and customer interactions to ensure mastery-level service. Support and guide the team in booking, rescheduling, and canceling experience bookings and event ticket sales. Coordinate with other departments to escalate feedback, resolve issues, and enhance customer satisfaction. Conduct regular performance reviews and provide feedback, coaching, and action plans for improvement. Ensure merchants, DMCs, and service providers receive full support by managing inquiries, feedback, and complaints efficiently. Handle scheduling, shift planning, and coverage to ensure smooth operations during business hours. Analyze data reports on team performance and customer interactions, propose improvements, and drive initiatives to boost efficiency. Maintain high morale, motivation, and engagement among the contact center team. Requirements Bachelor's degree. 3–5 years of experience in a contact center, including at least 1 year in a supervisory or team lead role. Strong leadership and coaching skills with the ability to drive a high-performance team. Excellent communication skills in English and Arabic (spoken and written). Customer-first attitude with strong problem-solving skills. High adaptability to fast-paced, dynamic environments. Strong knowledge of CRM systems, customer service tools, and Microsoft Office. Ability to work flexible hours, including weekends or holidays if needed. Passion for technology, events, experiences, and making people happy!

Riyadh Saudi Arabia

Negotiable Salary

Waiters x 4 (Casual Dining - Permanent)63360039168386115

Waiters x 4 (Casual Dining - Permanent)

Job Title: Waiter / Waitress x 4 Location: Riyadh, Kingdom of Saudi Arabia Salary: SR 5,000/month (Tax-Free) Join a Prestigious International Café Brand A leading international café brand known for its elegant yet approachable dining experience is seeking experienced Waiters to join its thriving team in Riyadh, KSA. This is an exciting opportunity for hospitality professionals who excel in high-volume, fast-paced environments and are passionate about delivering exceptional guest service. Key Responsibilities: Provide warm, attentive, and knowledgeable service to every guest. Efficiently manage a busy section, ensuring quick turnaround and consistent quality. Possess in-depth knowledge of the menu, including ingredients and daily specials. Communicate effectively with kitchen and bar staff to ensure smooth service flow. Maintain cleanliness and organisation in all service areas. Resolve guest concerns professionally and promptly. Contribute to a positive team environment and assist with onboarding new colleagues as required. Requirements Qualifications: Minimum 2–3 years’ experience in a high-volume casual dining or premium café setting. Strong interpersonal and communication skills. Fluency in English; additional languages are advantageous. Excellent contactable references Detail-oriented with a focus on guest satisfaction. Energetic, motivated, and a team player. Willing to relocate to Riyadh, KSA. Benefits What We Offer: Tax-free monthly salary of SR5,000 + service charge & gratuities Company-provided shared accommodation and transportation to and from work Comprehensive medical insurance. Uniforms supplied by the employer. Flights to and from Riyadh covered. Supportive and professional work culture in a globally respected brand. Elevate your career in hospitality by joining a team that values quality, care, and a commitment to excellence.

Riyadh Saudi Arabia

Negotiable Salary

Senior Customer Success Manager63360044436354116

Senior Customer Success Manager

At Lucidya, we are on a mission to empower businesses in the MENA region through our advanced AI and big data technologies, leading the way in customer experience management tools specifically designed for the Arabic language. As a Senior Customer Success Manager, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our solutions. You will lead and mentor a team of Customer Success professionals, driving engagement, retention, and overall client satisfaction with Lucidya’s products. Key Responsibilities: Own and lead the customer relationship management strategy to improve customer satisfaction and drive retention. Develop and execute engagement plans ensuring customers achieve their desired outcomes. Conduct regular check-ins and business reviews with clients, offering insights and recommendations. Collaborate with cross-functional teams to ensure customers are receiving optimal value from our products. Lead a team of Customer Success professionals, providing coaching and guidance to enhance team effectiveness. Identify upsell and cross-sell opportunities and work closely with the sales team to drive growth. Serve as the customer's advocate, sharing feedback with product and engineering teams to drive product improvements. Requirements Bachelor’s degree in Business, Management, or a related field. Minimum 4 years of experience in customer success, account management, or similar roles. Proven track record in managing client relationships and driving retention. Strong leadership and mentoring abilities. Excellent communication and interpersonal skills. Ability to analyze data & metrics to inform and support decision-making. Experience in the SaaS OR Marketing Agency industry is preferred. This position is only for Saudi nationals.

Riyadh Saudi Arabia

Negotiable Salary

Group Reservations Manager (Restaurants)63370604866563117

Group Reservations Manager (Restaurants)

Position: Group Reservations Manager (Restaurants) Location: Riyadh, Kingdom of Saudi Arabia Salary: SAR 15,000 per month Benefits: Annual flight ticket + All other entitlements as per Saudi labor law A leading hospitality group renowned for its collection of restaurants is seeking a highly organised and guest-focused Group Reservations Manager (Restaurants) to oversee the reservations function across all dining venues within the group. Based in Riyadh, this strategic role ensures efficient booking operations, high guest satisfaction, and optimal table utilisation. Key Responsibilities: Manage the central reservations office for the group’s restaurant portfolio, ensuring prompt, courteous, and accurate handling of all booking inquiries. Optimise table allocations to maximise covers and revenue, while preserving the guest experience. Coordinate closely with restaurant managers and hosts to ensure real-time communication and smooth guest flow. Maintain up-to-date records of guest preferences, VIPs, and special requests to support personalised service. Oversee the use and configuration of reservation platforms (e.g., SevenRooms, OpenTable, or similar). Generate daily, weekly, and monthly reports on reservations performance and no-show trends. Lead, train, and develop the reservations team to uphold brand standards in service and communication. Manage group bookings, private events, and special occasions in collaboration with the F&B and events teams. Address guest concerns and feedback with professionalism and care. Requirements Minimum of 3–5 years’ experience in a similar reservations management role, preferably within luxury or fine dining restaurants. Strong command of restaurant reservation systems and CRM platforms. Excellent communication skills in English; Arabic is an advantage. Proven leadership abilities and a detail-oriented, service-driven mindset. Able to multitask and thrive in a fast-paced hospitality environment. Bachelor’s degree in Hospitality Management or a related field is preferred. Benefits Competitive monthly salary of SAR 15,000 Live Out arrangement Annual flight ticket Benefits package as per Saudi labor law A collaborative work culture within a respected hospitality group Opportunities for professional development and career growth

Riyadh Saudi Arabia

Negotiable Salary

Receptionist x 2 (Casual Dining - 6+ month contract)63370038584835118

Receptionist x 2 (Casual Dining - 6+ month contract)

Receptionist Location: Riyadh, Saudi Arabia Salary: SR 3,000 per month Contract Type: Seasonal minimum 6 month contract (Live-In) Job Overview: A prestigious hospitality brand is looking for a friendly, professional, and dedicated Receptionist to join our team at our newest upscale location in Riyadh. The ideal candidate will deliver outstanding customer service, handle guest inquiries efficiently, and ensure a welcoming environment at all times. Key Responsibilities: Greet guests warmly upon arrival, ensuring they receive a positive first impression. Handle reservations and guest inquiries efficiently, providing clear and accurate information about our services. Coordinate effectively with service and operational teams to ensure seamless guest experiences. Manage telephone calls and emails professionally, responding promptly and politely. Ensure the reception area remains tidy, organized, and presentable. Handle administrative tasks including guest check-in/check-out procedures and billing. Requirements Qualifications and Experience: Previous experience in a receptionist or customer-facing role within hospitality is preferred. Exceptional customer service and interpersonal skills. Good organizational and administrative abilities, with attention to detail. Professional appearance and demeanor at all times. Proficiency in English is essential; Arabic language skills are advantageous. Benefits What We Offer: Attractive monthly salary of SR 3,000. Comfortable, quality accommodation provided (live-in). Professional training and growth opportunities within a renowned hospitality brand. Collaborative and supportive working environment. Join our dynamic team and contribute to delivering outstanding hospitality experiences. We appreciate your interest in this vacancy. Due to the high number of applications we receive, only candidates selected to move to the next stage of the recruitment process can be contacted.

Riyadh Saudi Arabia

Negotiable Salary

Building Receptionist63359990715011119

Building Receptionist

Awtad, a premier real estate company in Saudi Arabia, is seeking a dedicated and personable Building Receptionist to join our team. In this role, you will serve as the face of the company, creating a positive first impression for all visitors and ensuring smooth operations at the front desk of our building. Your commitment to providing exceptional customer service will be key to enhancing the experience of clients, tenants, and guests in our properties. Awtad prioritizes integrity, innovation, and excellence in the real estate sector, and as a Building Receptionist, you will play an essential role in supporting these values by offering a welcoming environment to all who enter our premises. You will be responsible for managing the front desk, responding to inquiries, and providing administrative support to ensure efficient daily operations. Your strong communication skills, organizational ability, and proactive attitude will contribute to maintaining a positive atmosphere within the building, making it an attractive place for businesses and their clients. Responsibilities Greet and assist visitors, tenants, and clients courteously and professionally. Answer, screen, and forward incoming phone calls while providing accurate information. Monitor and manage visitor access, ensuring security protocols are followed. Maintain a clean and organized reception area, reflecting a welcoming atmosphere. Handle inquiries and direct them to the appropriate department as necessary. Assist with scheduling appointments and coordinating meetings within the building. Manage incoming and outgoing correspondence, including mail and packages. Provide general administrative support to various departments as needed. Coordinate with maintenance and service teams to address building-related issues promptly. Assist in preparing reports, presentations, and other documents as required. Stay informed about the building, its services, and company policies to assist tenants effectively. Build and maintain positive relationships with tenants and colleagues. Requirements High school diploma or equivalent qualification required; additional education in office administration or hospitality is a plus. Proven experience as a Receptionist or in a similar customer-facing role. Exceptional communication skills, both verbal and written. Professional appearance and demeanor. Strong organizational and multitasking skills. Ability to handle sensitive information with discretion and professionalism. Proficiency in MS Office applications and office equipment. Excellent problem-solving capabilities and attention to detail. Able to work effectively both independently and as part of a team. Flexibility to adapt to changing situations and priorities. Knowledge of the real estate industry is beneficial. Fluency in Arabic is an advantage; proficiency in English is required. Benefits Comprehensive Health Insurance Training and Professional Development Performance-based Bonus Paid Time Off

Riyadh Saudi Arabia

Negotiable Salary

Electrical Engineer633599788029461110

Electrical Engineer

Maxorb, a leading company in the ec charging vehicles industry, is on the lookout for a dynamic and innovative Electrical Engineer to join our talented team. Responsibilities Design and develop electrical systems for new and existing products. Conduct feasibility studies and analyze electrical systems to improve efficiency. Collaborate with mechanical engineers and product teams to integrate electrical components effectively. Ensure compliance with safety regulations and electrical standards in all designs. Create and maintain documentation for electrical designs and processes. Requirements Bachelor's degree in Electrical Engineering or a related field. Proven experience in electrical design and development in the consumer services sector. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment and communicate effectively. Willingness to continuously learn and adapt to new technologies and methods.

Riyadh Saudi Arabia

Negotiable Salary

Receptionist (Casual Dining - Permanent)633698675509791111

Receptionist (Casual Dining - Permanent)

Receptionist Location: Riyadh, Saudi Arabia Salary: SR 3,000 per month Contract Type: Permanent (Live-In) Job Overview: A prestigious hospitality brand is looking for a friendly, professional, and dedicated Receptionist to join our team at our newest upscale location in Riyadh. The ideal candidate will deliver outstanding customer service, handle guest inquiries efficiently, and ensure a welcoming environment at all times. Key Responsibilities: Greet guests warmly upon arrival, ensuring they receive a positive first impression. Handle reservations and guest inquiries efficiently, providing clear and accurate information about our services. Coordinate effectively with service and operational teams to ensure seamless guest experiences. Manage telephone calls and emails professionally, responding promptly and politely. Ensure the reception area remains tidy, organized, and presentable. Handle administrative tasks including guest check-in/check-out procedures and billing. Requirements Qualifications and Experience: Previous experience in a receptionist or customer-facing role within hospitality is preferred. Exceptional customer service and interpersonal skills. Good organizational and administrative abilities, with attention to detail. Professional appearance and demeanor at all times. Proficiency in English is essential; Arabic language skills are advantageous. Benefits What We Offer: Attractive monthly salary of SR 3,000. Comfortable, quality accommodation provided (live-in). Professional training and growth opportunities within a renowned hospitality brand. Collaborative and supportive working environment. Join our dynamic team and contribute to delivering outstanding hospitality experiences. We appreciate your interest in this vacancy. Due to the high number of applications we receive, only candidates selected to move to the next stage of the recruitment process can be contacted.

Riyadh Saudi Arabia

SAR 3,000/month

Guest Relations Manager (Restaurants)633698136919051112

Guest Relations Manager (Restaurants)

Job Title: Guest Relations Manager (Restaurants) Location: Riyadh, KSA Salary: SAR 18,000 per month Company: A leading hospitality group in KSA Employment Type: Full-time About Us: We are a distinguished hospitality group operating a portfolio of restaurants and luxury culinary concepts in KSA. With an unwavering commitment to excellence, we deliver world-class dining experiences that combine outstanding cuisine, ambiance, and impeccable service. We are seeking a sophisticated and experienced Guest Relations Manager to oversee guest experience strategy and execution across all venues within our group. Position Overview: The Guest Relations Manager will be responsible for leading and standardizing guest engagement and service excellence across all restaurant brands under our portfolio. This is a high-profile, group-level role that requires a strategic thinker, charismatic leader, and hospitality professional with a passion for creating memorable guest journeys. You will work closely with each restaurant’s management team to ensure a consistently elevated experience aligned with our luxury brand values. Key Responsibilities: Develop and implement group-wide guest relations standards, training, and protocols Serve as the face of hospitality for VIP guests, celebrities, and high-net-worth individuals across all venues Oversee and coordinate guest services teams across all restaurants to ensure uniform excellence Analyze guest feedback, track satisfaction metrics, and implement improvement strategies Collaborate with marketing, events, and operations teams to tailor experiences for special occasions and brand activations Manage and update group guest profiles and loyalty/recognition systems Lead training and development programs to elevate front-of-house service standards Conduct regular visits to all venues to audit guest experience delivery and identify areas for enhancement Serve as a liaison between guests and executive management for high-priority interactions Requirements Minimum 5 years of experience in guest relations, front-of-house leadership, or guest experience strategy in luxury hospitality Proven experience handling clientele with discretion and diplomacy Excellent communication skills; fluency in English required (Arabic and other languages an asset) Strong leadership and interpersonal skills, with the ability to motivate teams across multiple venues Deep understanding of luxury service culture and attention to detail Familiarity with CRM, reservation, and feedback management platforms Highly polished presentation and a warm, confident presence Benefits Competitive salary: SAR 18,000/month Live out arrangement Annual flight ticket allowance Health insurance coverage Ongoing training and career development Opportunity to lead guest experience for one of Saudi Arabia's most respected hospitality groups We appreciate your interest in this vacancy. Due to the high number of applications we receive, only candidates selected to move to the next stage of the recruitment process can be contacted.

Riyadh Saudi Arabia

SAR 18,000/month

Digital Insights Analyst (Saudi Nationals Only)633706471264021113

Digital Insights Analyst (Saudi Nationals Only)

Join one of MENA’s fastest-growing AI-powered SaaS startups, backed by the region’s most respected investors and recognized by the World Economic Forum as one of the top promising companies. At Lucidya, we’re revolutionizing how businesses understand and engage with their Arabic-speaking customers using cutting-edge AI and big data technologies. Now’s your chance to be part of something big, to shape the future of digital customer experiences in the region, right from the heart of Riyadh. About the Role: We’re looking for a sharp, curious, and culturally attuned Digital Insights Analyst to focus on a single, high-impact client account. You’ll dive deep into data to uncover trends, measure campaign performance, and provide actionable insights to senior decision-makers - primarily Social Media and CX Directors. This project-based role offers you the space to specialize and focus your full attention on a single client, without the distractions of multiple projects. You’ll play a direct role in helping brands refine their social strategies and better connect with their audiences. What You’ll Do: Track and analyze social media post performance across platforms. Spot trends, hashtags, and cultural shifts relevant to the brand. Monitor mentions and conversations for brand reputation insights. Translate numbers into stories - create impactful reports with clear takeaways and next steps. Provide feedback to content teams based on data-driven analysis. Ensure quality across all reporting - proofreading, consistency checks, and accuracy reviews. Collaborate with internal stakeholders to support marketing, sales, and client requests with high-quality insights. Requirements What You Bring: Saudi nationality (required). 2+ years experience in social media, digital marketing, or analytics roles. Strong analytical thinking and a love for digging into data. Passion for social media, pop culture, and how people engage online. Understand the nuances of Arabic-speaking digital audiences. Are up to date with influencer and trend dynamics in the GCC region. Clear and confident communicator - comfortable presenting insights to senior teams. Detail-obsessed and committed to high standards of accuracy. Ability to give and receive constructive feedback. Excellent writing and reporting skills. Time management and independence - you know how to meet deadlines and manage priorities. A collaborative mindset - you’re not just a numbers person, you’re a team player. Why Join Lucidya? Work with a regionally celebrated tech company that’s reshaping customer experience. Join a mission-driven team working at the intersection of AI, data, and human behavior. Gain exposure to top-tier brands and national-scale initiatives. Be part of a supportive, fast-paced, and learning-focused environment. Ready to use your insights to make real impact? Apply now

Riyadh Saudi Arabia

Negotiable Salary

Customer Support Specialist633706470839051114

Customer Support Specialist

Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps). Provide helpful and relevant information to ensure a positive customer experience. Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements. Demonstrate in-depth knowledge of products or services to confidently address customer queries. Resolve customer complaints and issues promptly, ensuring customer satisfaction. Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty. Leverage customer service skills to maximize the value of each customer interaction. Apply all acquired skills from company trainings Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation. Escalate unresolved issues or concerns to the Team Leader for resolution. Ensure the confidentiality of client and customer data. Follow company policies and procedures diligently. Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting. Actively participate in individual and team training or meetings to maintain up-to-date knowledge. Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours. Perform any additional duties assigned, in alignment with the role’s scope. Requirements Bachelor’s degree in Business Administration, Marketing, or a related field (preferred). Native Arabic speaker with fluent English (written and spoken). 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys). Proficient in CRM software and customer support tools, with strong computer literacy Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively. Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty. Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records. Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment. Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration. Commitment to confidentiality and adherence to company policies and procedures. Willingness to participate in ongoing training and development to maintain up-to-date knowledge.

Riyadh Saudi Arabia

Negotiable Salary

Waiters x 5 (Casual Dining - 6+ month contract)633706467079701115

Waiters x 5 (Casual Dining - 6+ month contract)

Job Title: Waiter / Waitress Location: Riyadh, Kingdom of Saudi Arabia Salary: SR 5,000/month (Tax-Free) Join a Prestigious International Café Brand A leading international café brand known for its elegant yet approachable dining experience is seeking experienced Waiters to join its thriving team in Riyadh, KSA. This is an exciting opportunity for hospitality professionals who excel in high-volume, fast-paced environments and are passionate about delivering exceptional guest service. Key Responsibilities: Provide warm, attentive, and knowledgeable service to every guest. Efficiently manage a busy section, ensuring quick turnaround and consistent quality. Possess in-depth knowledge of the menu, including ingredients and daily specials. Communicate effectively with kitchen and bar staff to ensure smooth service flow. Maintain cleanliness and organisation in all service areas. Resolve guest concerns professionally and promptly. Contribute to a positive team environment and assist with onboarding new colleagues as required. Requirements Qualifications: Minimum 2–3 years’ experience in a high-volume casual dining or premium café setting. Strong interpersonal and communication skills. Fluency in English; additional languages are advantageous. Excellent contactable references Detail-oriented with a focus on guest satisfaction. Energetic, motivated, and a team player. Willing to relocate to Riyadh, KSA. Benefits What We Offer: Tax-free monthly salary of SR5,000 + service charge & gratuities Company-provided shared accommodation and transportation to and from work Comprehensive medical insurance. Uniforms supplied by the employer. Flights to and from Riyadh covered. 6+ month contract / renewable opportunities. Supportive and professional work culture in a globally respected brand. Elevate your career in hospitality by joining a team that values quality, care, and a commitment to excellence.

Riyadh Saudi Arabia

SAR 5,000/month

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