Qiddiya Investment Company is on the lookout for a dedicated Senior Specialist - Residential Operations to join our team. In this pivotal role, you will be responsible for overseeing the operational aspects of our residential properties, ensuring that they meet the highest standards of quality and service. Your expertise will contribute significantly to the creation of a vibrant and sustainable residential community within the Qiddiya project. Responsibilities Ensuring all service requests, complaints, and utility matters are resolved efficiently. Primary liaison between residents and compound operators. Managing third-party service providers, monitoring service delivery compliance. Supporting financial matters such as billing and collections. Maintaining high service standards and a smooth residential experience. Requirements Bachelor's degree in Business Administration, Hospitality Management, or a related field. 4–6 years in facility coordination, property management, Management Information system or customer service within residential or hospitality environments Strong understanding of residential services, building management, and facilities maintenance. Strong background in handling financial matters such as billing and collections. Proven experience managing third-party vendors or facility management providers Strong communication and interpersonal abilities Excellent organizational and follow-up skills Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint) Ability to manage multiple priorities in a fast-paced environment Familiarity with service tracking systems and operational scopes