HyperX headset

I swear the headset has no issues except one: when the mic was working, it stopped working only once. The mic used to work perfectly on PC, and I gave it to someone who said there's nothing wrong with it because he tested it on a PC. However, on PlayStation it was working before, but now the mic doesn't work anymore! There's another thing—the shop owner told me that the port where the mic plugs in has a crack, but the mic still works on PC. Maybe this crack is what's affecting the PlayStation. The headset is almost new and hasn't been used for long with me.