Browse
···
Log in / Register

Customer Care Officer - Taif

Negotiable Salary

AlBorg Diagnostics

Taif Saudi Arabia

Favourites
Share

Description

Al Borg Diagnostics, a leading provider of diagnostic health services, is seeking a dedicated and customer-oriented individual to join our team as a Customer Care Officer in Taif. As a Customer Care Officer, you will be responsible for ensuring excellent customer service and satisfaction at our Taif branch. At Al Borg Diagnostics, we prioritize the needs of our customers and strive to provide a seamless experience. As a Customer Care Officer, you will play a vital role in managing customer inquiries, resolving issues, and maintaining positive relationships. If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we would love to have you on our team. Responsibilities Greeting walk-in customers in polite, prompt, helpful manner and provides any necessary information or instructions and deal with customer needs & inquiries. Follow up the B2C sales Daily/ Monthly to achieve the target. Answer the phone in pleasant manner and maintain a clean, orderly reception area including waiting areas and bathrooms. Receiving ready results to be revised & checked before delivery to the patient. Ensure that the results are complete, signed, and free from fees and for the same customer. Deliver the results to the customer once the receipt is taken, faxing ready results to referring clients. Using Al Borg laboratory computer system for registration and creating job orders and issuing bills for customers upon receiving fees in addition to printing any needed form to be filled for specific tests. Directing customers to the lab manager or his/her designee for any queries, deal with walk-in customers complaints and directing them to fill up the complaint report.  Hand filled customer satisfaction survey form to each walk-in customer and collect surveys from them, call customers to obtain information on survey questionnaire in case the customer did not attend. Print out the daily cash revenue report for balance, send Lab request and deleted job orders to the accounting department and providing Word-processing and secretarial support; make preparations for council and committee meetings. Receiving client order for collecting samples & direct courier service to collect samples from them. Application of all the duties according to the national regulations & the CAP standards, if applicable. Training newly hired receptionists. Perform other related duties as assigned. Requirements Health Diploma in any of (Health Management – Medical Records – Medical Laboratories) or equivalent. Bachelor Degree is preferred. Prior experience in a customer service role is preferred. Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to handle customer inquiries and complaints with professionalism and empathy. Attention to detail and strong organizational skills. Ability to work in a fast-paced environment and multitask effectively. Fluency in Arabic is required, with proficiency in English being a plus. Proficient in using computer systems and software. Availability to work on rotating shifts, including evenings, weekends, and holidays.


Location
Taif Saudi Arabia
Show map

Workable
3,441listings

You may also like

Dingdong Fresh
Sales Operations
Responsibilities: 1. Sales Target Management: Break down the sales team's business objectives, clarify and define key sales metrics that impact the achievement of business goals, establish a target management system, and manage the sales team's daily, weekly, and monthly sales targets through data tools and process mechanisms. 2. Sales Strategy Development: Identify business growth opportunities through operational analysis and market research, and formulate sales strategies and frontline execution plans. 3. Project Management: Ensure the effective implementation of critical business initiatives through efficient project management, assess the feasibility and risks of the sales team meeting targets, and mobilize resources from cross-functional teams to support goal achievement. 4. Sales Efficiency Management: Possess in-depth understanding of the entire sales process, identify key pain points, and improve sales efficiency through SOP development and optimization, tool development, and collaboration with product and R&D teams. Requirements: 1. Bachelor's degree or higher. 2. Experience in retail industry operations. 3. Strong data analysis skills, sharp market insight, clear logical thinking, and the ability to identify trends and develop strategies. 4. Fluency in both English and Chinese as working languages, with strong English reading and writing skills. 5. Familiarity with the Saudi market is preferred. Salary: SAR 8,000+, depending on experience
King Faisal Dt.
Negotiable Salary
Dingdong Fresh
Sales Specialist
Responsibilities: 1. Assist in developing and maintaining relationships with hotel, restaurant, and supermarket clients under the guidance of the sales supervisor. 2. Understand customer needs and provide timely feedback to the supervisor. 3. Actively participate in market promotion activities targeting the hotel, restaurant, and supermarket industries in accordance with sales strategies and plans4. Assist in identifying and developing new potential clients to expand the customer base. 5. Support the supervisor in analyzing customer needs, collecting customer feedback, and providing support for solutions. 6. Follow up on order processing, maintain communication with the supply chain team to ensure accurate and timely delivery of orders, and enhance customer satisfaction. Requirements: 1. 1-2 years of sales experience, preferably in the fresh supply chain or foodservice industry. 2. Basic knowledge of the fresh supply chain, foodservice, or retail industries, with some understanding of food ingredient distribution. 3. Strong communication skills, capable of conducting basic business discussions with hotel, restaurant, and supermarket clients and accurately conveying information. 4. A team player who can collaborate with colleagues to achieve sales goals. 5. Responsible and detail-oriented, with the ability to work under pressure and thrive in a fast-paced environment. 6. Basic proficiency in Chinese, English, and Arabic. Experience in hotel supplies sales or food ingredient distribution sales is preferred.
Al Malaz
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.