Browse
···
Log in / Register

Guest Relations Manager (Restaurants)

SAR 18,000/month

Radiant Hospitality Company

Riyadh Saudi Arabia

Favourites
Share
Description

Job Title: Guest Relations Manager (Restaurants) Location: Riyadh, KSA Salary: SAR 18,000 per month Company: A leading hospitality group in KSA Employment Type: Full-time About Us: We are a distinguished hospitality group operating a portfolio of restaurants and luxury culinary concepts in KSA. With an unwavering commitment to excellence, we deliver world-class dining experiences that combine outstanding cuisine, ambiance, and impeccable service. We are seeking a sophisticated and experienced Guest Relations Manager to oversee guest experience strategy and execution across all venues within our group. Position Overview: The Guest Relations Manager will be responsible for leading and standardizing guest engagement and service excellence across all restaurant brands under our portfolio. This is a high-profile, group-level role that requires a strategic thinker, charismatic leader, and hospitality professional with a passion for creating memorable guest journeys. You will work closely with each restaurant’s management team to ensure a consistently elevated experience aligned with our luxury brand values. Key Responsibilities: Develop and implement group-wide guest relations standards, training, and protocols Serve as the face of hospitality for VIP guests, celebrities, and high-net-worth individuals across all venues Oversee and coordinate guest services teams across all restaurants to ensure uniform excellence Analyze guest feedback, track satisfaction metrics, and implement improvement strategies Collaborate with marketing, events, and operations teams to tailor experiences for special occasions and brand activations Manage and update group guest profiles and loyalty/recognition systems Lead training and development programs to elevate front-of-house service standards Conduct regular visits to all venues to audit guest experience delivery and identify areas for enhancement Serve as a liaison between guests and executive management for high-priority interactions Requirements Minimum 5 years of experience in guest relations, front-of-house leadership, or guest experience strategy in luxury hospitality Proven experience handling clientele with discretion and diplomacy Excellent communication skills; fluency in English required (Arabic and other languages an asset) Strong leadership and interpersonal skills, with the ability to motivate teams across multiple venues Deep understanding of luxury service culture and attention to detail Familiarity with CRM, reservation, and feedback management platforms Highly polished presentation and a warm, confident presence Benefits Competitive salary: SAR 18,000/month Live out arrangement Annual flight ticket allowance Health insurance coverage Ongoing training and career development Opportunity to lead guest experience for one of Saudi Arabia's most respected hospitality groups We appreciate your interest in this vacancy. Due to the high number of applications we receive, only candidates selected to move to the next stage of the recruitment process can be contacted.

Location
Riyadh Saudi Arabia
Show map
Workable
3,441listings

You may also like

Next Hire
Cashier
Job Description Roles & Responsibilities Accurately process customer transactions using a point-of-sale (POS) system, ensuring minimal wait times and optimal customer satisfaction. Maintain a clean, organized checkout area, ensuring all merchandise is neatly displayed and easily accessible to customers. Handle cash, credit, and check transactions with precision, ensuring proper change is given and all financial exchanges are securely managed. Engage with customers in a friendly manner, providing assistance and answering inquiries to enhance their shopping experience. Desired Candidate Profile High school diploma or equivalent education is required; further education in business or finance is a plus. Previous experience as a cashier or in a retail environment preferred, ideally with at least 1-2 years in a similar role. Familiarity with POS systems and cash handling procedures is essential for efficiency and accuracy. Excellent communication skills, with the ability to converse fluently in English; additional languages are a valuable asset. Nationality Filipino
Riyadh
SAR 2,000-3,000/month
Workable
Receptionist (Casual Dining - Permanent)
Receptionist Location: Riyadh, Saudi Arabia Salary: SR 3,000 per month Contract Type: Permanent (Live-In) Job Overview: A prestigious hospitality brand is looking for a friendly, professional, and dedicated Receptionist to join our team at our newest upscale location in Riyadh. The ideal candidate will deliver outstanding customer service, handle guest inquiries efficiently, and ensure a welcoming environment at all times. Key Responsibilities: Greet guests warmly upon arrival, ensuring they receive a positive first impression. Handle reservations and guest inquiries efficiently, providing clear and accurate information about our services. Coordinate effectively with service and operational teams to ensure seamless guest experiences. Manage telephone calls and emails professionally, responding promptly and politely. Ensure the reception area remains tidy, organized, and presentable. Handle administrative tasks including guest check-in/check-out procedures and billing. Requirements Qualifications and Experience: Previous experience in a receptionist or customer-facing role within hospitality is preferred. Exceptional customer service and interpersonal skills. Good organizational and administrative abilities, with attention to detail. Professional appearance and demeanor at all times. Proficiency in English is essential; Arabic language skills are advantageous. Benefits What We Offer: Attractive monthly salary of SR 3,000. Comfortable, quality accommodation provided (live-in). Professional training and growth opportunities within a renowned hospitality brand. Collaborative and supportive working environment. Join our dynamic team and contribute to delivering outstanding hospitality experiences. We appreciate your interest in this vacancy. Due to the high number of applications we receive, only candidates selected to move to the next stage of the recruitment process can be contacted.
Riyadh Saudi Arabia
SAR 3,000/month
Dingdong Fresh
Customer Service
Responsibilities: 1. Handle customer inquiries and support (pre-sale and after-sale) through hotline and other channels. 2. Assist merchants with stock replenishment and follow up on orders. 3. Support sales activities and maintain strong relationships with merchants. 4. Assist with other daily operational tasks as needed. Requirements： 1. Fluent in Arabic and English 2. Basic knowledge of everyday products, vegetables, and meats 3. Passion for customer service and helping others 4. Willingness to work shifts and on holidays
King Faisal Dt.
Negotiable Salary
Hilton
IT Supervisor
JOB DESCRIPTION An IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. What will I be doing? As the IT Supervisor, you will be responsible for performing the following tasks to the highest standards: • Assist superior to maintain hotel software and hardware. • Solve technical and operational problems according to user reports. • Follow the instructions of the Information Systems Manager for computer technical hardware and software operations. • Perform any other reasonable duties and duties as assigned. • Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure that it has been used correctly. • Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria. • Ensure ownership of all hotel data and ensure that data is backed up in a timely manner. • Provide IT support to other Hilton hotels as required and conduct IT cross-training with other hotels. • Ensure that the security of hotel data is consistent with stated standards and best practices. • Access controls are consistent with stated standards and best practices to ensure room access registration and safety. • Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures. • Identify, evaluate and implement local solutions to the extent agreed by the Regional Deputy General Manager of Information Technology. • Adhere to hotel safety policies, emergency rules and procedures. What are we looking for? An IT Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • University degree, majoring in IT, with relevant certificate(s). • Proficient in Microsoft Office applications. • Good communication and interpersonal skills. • Proficient in English to meet business needs.
Hilton Riyadh Olaya
Negotiable Salary
Hilton
IT Manager
The IT Manager is responsible for providing daily support for the IT systems of the entire hotel's business systems, office systems, computer networks, and telephone systems. What are my specific responsibilities? As an IT Manager, you will be responsible for overseeing the IT department to ensure high-quality IT services for the hotel and its guests. These tasks must be completed timely within budget and in compliance with IT operational standards. Specifically, the IT Manager is expected to carry out the following duties to the highest standards: Ensure reliable operational support for internal hotel IT systems and users at all times, minimizing system disruptions Manage the daily operations of the IT department Stay updated on and apply product knowledge to ensure optimal system utilization Maintain comprehensive knowledge of legal requirements related to IT management and security Handle IT issues efficiently and thoroughly Identify current and future system needs and provide solutions for identified requirements Build strong internal working relationships with all departments of the hotel What qualities are we looking for? Hilton IT Managers always prioritize guest interests and work closely with other team members. To succeed in this role, your attitude, behavior, skills, and values should meet the following criteria: Experience in IT management, preferably in the hospitality, leisure, and/or service industries Proficiency with all Microsoft systems Familiarity with hotel applications such as Fidelio and Micros is preferred Excellent organizational and interpersonal skills Up-to-date technical capabilities and knowledge of the latest technologies Comprehensive understanding of IT architecture trends and technologies, including networks, databases, business applications, and development methodologies Ability to plan ahead and develop contingency plans when necessary Strong teamwork skills, attention to detail, and a positive attitude Awareness of team member and personal development
Hilton Riyadh Olaya
Negotiable Salary
Saudi Telecom Company
Lead Support Functions Internal Auditor
Job Purpose Jobs at this level are responsible for conducting internal and regulatory audit tasks, analysing and developing reports with an aim of identifying the area of concerns. Also, they are responsible for reviewing the delivery of reports and analysis conducted by analysts and making appropriate recommendations to the concerned stakeholders. Job Responsibility Manage day–to-day team operations within a specified scope, by undertaking related work processes and ensuring accuracy. Participate in the development of internal audit budget and monitors financial performance versus the budget to ensure alignment as guided by the senior management. Manage audit of establishments in sensitive areas of business and determines the scope of investigation required. Participate in investigations related departments and ensures that precautionary measures are developed and put in place to minimize future risk, fraud incidents, and implements new preventive and detective controls as necessary. Participate in audit activities and findings. Participate in audits, preparing audit reports and submitting to concerned stakeholders and to the management. Participate in internal audit projects, non - planned investigations, as required, so that the sector maintains appropriate levels of audit coverage and frequency of audits, across STC. Control processes and procedures as guided by the senior management to optimize the company’s resources. Support the preparation of audit report of findings and recommendations, so that all findings are presented in an accurate and consistent format. Report all the irregularities, risks and other audit findings, along with preliminary recommendations to senior auditors, thereby assisting them with final reporting to the concerned Manager. Identify improved processes and systems in areas being audited. Support team members and resolves routine queries to ensure work continuity. Job Responsibility (cont.) Years of Experience 4 - 6 years of experience Skills Intermediate proficiency in data collection & analysis Advance proficiency in reporting Intermediate knowledge of laws, legal codes and other government regulations Intermediate knowledge of STC’s operating standards and guidelines Intermediate proficiency in deductive and inductive reasoning Education Bachelor Degree in Computer Science or Information Technology and Computing Additional Education Certifications Professional qualifications like SOCPA, CA, CPA, ACCA, CISA, CIA, Risk or relevant certification is preferred Application Link: https://careers.stc.com.sa/job/Lead-Support-Functions-Internal-Auditor/856739023/
Riyadh
Negotiable Salary
About Us
Terms of Use
Privacy Policy
Help
Contact Us
FAQ
Cookie
Cookie Policy
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.