Senior Account Manager

  Job Summary: The Customer Success Manager is a key role within the Customer Success Department, responsible for ensuring customers achieve their desired outcomes while using the company’s products or services. The CSM acts as a trusted advisor, building strong relationships with customers, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive, strategic, and customer-focused individual who can balance relationship management with data-driven insights to deliver exceptional customer experiences. Key Responsibilities: 1. Customer Relationship Management: Build and maintain strong, long-term relationships with assigned customers, serving as their primary point of contact. Understand customer goals, challenges, and success metrics to provide tailored guidance and support. Conduct regular check-ins, business reviews, and strategic meetings to ensure customer satisfaction and alignment with their objectives. 2. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring a smooth transition and quick time-to-value. Drive product adoption by educating customers on features, best practices, and use cases that align with their goals. Monitor customer usage and engagement to identify opportunities for increased adoption and value realization. 3. Retention and Expansion: Proactively identify at-risk customers and develop action plans to mitigate churn. Collaborate with the Sales team to identify upsell and cross-sell opportunities, contributing to revenue growth. Ensure high renewal rates by delivering consistent value and addressing customer concerns promptly. 4. Customer Advocacy: Act as the voice of the customer within the organization, sharing feedback and insights with Operation, Marketing, and Sales teams. Advocate for customers’ needs and priorities, ensuring their success is at the forefront of company initiatives. Encourage satisfied customers to participate in case studies, testimonials, and referrals. 5. Data-Driven Insights and Reporting: Track and analyze customer health metrics, such as product usage, support tickets, and satisfaction scores. Provide regular reports on customer success metrics, including retention rates, churn risk, and expansion opportunities. Use data to identify trends, risks, and opportunities for improving the customer experience. 6. Continuous Improvement: Stay up-to-date on industry trends, product updates, and best practices in customer success. Contribute to the development of customer success resources, such as playbooks, training materials, and knowledge base articles. Participate in cross-functional projects to improve processes, tools, and strategies for customer success. Qualifications: *Education: Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred but not required). Experience 3-5 years of experience in customer success, account management, or a related role. Experience in SaaS, technology, or a subscription-based business model is highly desirable. *Skills: Exceptional communication, presentation, and interpersonal skills. Strong problem-solving and strategic thinking abilities. Proficiency with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango). Ability to analyze data and translate insights into actionable strategies. Project management and organizational skills to manage multiple customer accounts effectively.

Sales Manager with more than 7 years of experience in the Egyptian market, successfully leading a sales team and achieving annual sales targets exceeding 10 million Egyptian pounds. I am looking for a job opportunity in the Saudi market and am currently present in Saudi Arabia, in Mecca.

We are searching for a driven senior software sales Manager to join our dynamic team. The software sales manager should have a clear understanding of the software development field and the public sector. Job Responsibilities Assess current team processes and procedures, identify opportunities for improvement, and implement them Develop individual quotas and assign territories with the solution Architect Provide detailed and accurate sales forecast Foster a competitive yet collaborative team environment Requirements 6-9 years of Software sales Experience in KSA Technical knowledge and a comprehensive understanding of how the company's products work. Strong interpersonal and communication skills. Leadership Skills The ability to identify and follow up on leads. Exceptional skills in selling products and closing deals. Knowledge of sales promotion techniques. Excellent presentation skills and a professional appearance.

Job opportunity for ladies Do you want extra income from your home? Join a successful female team and start your own project with us. Remote work without certificates and without experience. Free training and increasing monthly income. If you are interested, contact me on WhatsApp with the word "interested" at the number [redacted phone number]

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs. As a Telesales Agent, you will have to do inbound and outbound telephone calls to achieve sales targets. You will be  responsible for cross-selling or up-selling our products where possible, receiving incoming telephone calls, and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You will liaise with the appropriate departments to resolve customer complaints. In this role, you will: Drive sales by calling existing and potential customers to pitch Bayut packages and services; Foster and sustain relationships with customers to encourage repeat business; Understand customers' needs and identify upsell opportunities; Accurately record and process details of customers’ sales , calls , meetings and notes  in the CRM; Identify and classify buyer profiles, i.e., B2B, B2C, C2C; Direct prospects to the field sales team when needed; Meet monthly KPIs & revenue targets; Ensure timely payment collection from customers Proficiency of Tools & Systems. Requirements Qualifications  Bachelor’s degrees in marketing, communications, business administration, or related fields are preferred. Experience (1-2) years of Telesales experience; Proven track record of successfully meeting sales quota preferably over the phone. Knowledge Excellent command of English & Arabic (verbal & written); Good knowledge of the Real Estate industry; Basic knowledge and working experience of call centre systems & solutions; Proficiency in all Microsoft Office applications. Skills Ability to follow scripts; Strong negotiation and consultative sales skills; Excellent organisational and problem-solving skills; Exceptional customer service, communication and negotiation skills; Cool-tempered and able to successfully counter rebuttals in order to close sales. Traits Approachability and friendly personality. Motivating others. Dealing with Ambiguity. Compassion and empathy. Composure. Personal learning and reflection. Flexibility. Benefits High-performing and fast-paced work environment. Comprehensive Health Insurance Rewards and recognition Learning & Development #BayutKSA Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job opportunity for ladies: Do you want extra income from home? Join a successful female team and start your own project with us. Remote work, no certificates or experience required. Free training and increasing monthly income. If interested, contact me on WhatsApp with the word "interested" at [redacted phone number]