Senior Account Manager

  Job Summary: The Customer Success Manager is a key role within the Customer Success Department, responsible for ensuring customers achieve their desired outcomes while using the company’s products or services. The CSM acts as a trusted advisor, building strong relationships with customers, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive, strategic, and customer-focused individual who can balance relationship management with data-driven insights to deliver exceptional customer experiences. Key Responsibilities: 1. Customer Relationship Management: Build and maintain strong, long-term relationships with assigned customers, serving as their primary point of contact. Understand customer goals, challenges, and success metrics to provide tailored guidance and support. Conduct regular check-ins, business reviews, and strategic meetings to ensure customer satisfaction and alignment with their objectives. 2. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring a smooth transition and quick time-to-value. Drive product adoption by educating customers on features, best practices, and use cases that align with their goals. Monitor customer usage and engagement to identify opportunities for increased adoption and value realization. 3. Retention and Expansion: Proactively identify at-risk customers and develop action plans to mitigate churn. Collaborate with the Sales team to identify upsell and cross-sell opportunities, contributing to revenue growth. Ensure high renewal rates by delivering consistent value and addressing customer concerns promptly. 4. Customer Advocacy: Act as the voice of the customer within the organization, sharing feedback and insights with Operation, Marketing, and Sales teams. Advocate for customers’ needs and priorities, ensuring their success is at the forefront of company initiatives. Encourage satisfied customers to participate in case studies, testimonials, and referrals. 5. Data-Driven Insights and Reporting: Track and analyze customer health metrics, such as product usage, support tickets, and satisfaction scores. Provide regular reports on customer success metrics, including retention rates, churn risk, and expansion opportunities. Use data to identify trends, risks, and opportunities for improving the customer experience. 6. Continuous Improvement: Stay up-to-date on industry trends, product updates, and best practices in customer success. Contribute to the development of customer success resources, such as playbooks, training materials, and knowledge base articles. Participate in cross-functional projects to improve processes, tools, and strategies for customer success. Qualifications: *Education: Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred but not required). Experience 3-5 years of experience in customer success, account management, or a related role. Experience in SaaS, technology, or a subscription-based business model is highly desirable. *Skills: Exceptional communication, presentation, and interpersonal skills. Strong problem-solving and strategic thinking abilities. Proficiency with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango). Ability to analyze data and translate insights into actionable strategies. Project management and organizational skills to manage multiple customer accounts effectively.

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-Formulate a clear plan to grow Advansys within the defined territory, including target industries and customers, with expected revenues outlined by business. -Lead sales achievements and provide forecast inputs during budget discussions. -Conduct negotiations with customers for all opportunities, maximizing the success rate. -Support the Business Development team with insights on customer needs, based on ongoing discussions and market awareness. -Contribute to competitor intelligence, ensuring full awareness of the competition, their strengths, and weaknesses, to better position the company to win business. -Achieve the highest customer retention rate and engagement by acting as a customer champion. -Lead the development of commercial proposals. -Develop business cases and collaborate closely with the sales team to support prospecting and proposal efforts. -Build vertical knowledge and expertise to become a trusted advisor to customers. Requirements Bachelor’s degree in any field is required, with a preference for a technical degree. -Minimum of 10 years of professional experience is expected. -Technical background is preferred, with demonstrated knowledge of relevant systems and tools. -Proven experience in a technical discipline that aligns with Advansys' diverse business solutions and market needs is essential. Benefits -Private Medical insurance -Competitive salary package -Healthy working environment

Implement the sales strategy developed by the Sales Manager to attain the monthly sales targets, goals, renewals, and profitability. Identify potential clients and business opportunities by prospecting the market. Deliver sales presentations for prospects in a professional and effective manner. Survey premises to estimate technical requirements and pricing when needed. Develop ideas and create offers for target clients using all necessary marketing tools. Present new products and services to existing clients and enhance client relationships through preplanned courtesy calls and visits. Respond to client’s needs and follow up with all concerned parties on all aspects of their request. Prepare detailed offers, follow up till the offer becomes a contract and handle after-sales follow-up. Handle renewals of contracts, when applicable. Handle the client’s data accurately and timely on Rentokil-Boecker® systems. Document and deliver weekly and monthly sales reports. Participate in events and exhibitions to promote company’s services. Requirements Bachelor’s Degree in Landscaping. Preferably 2 years of experience in Sales and Marketing/B2B selling in relevant markets. Proficiency in English is a must. Arabic is a plus. Computer Proficiency: Microsoft Office and CRM.

Implement the sales strategy developed by the Sales Manager to attain the monthly sales targets, goals, renewals, and profitability. Identify potential clients and business opportunities by prospecting the market. Deliver sales presentations for prospects in a professional and effective manner. Survey premises to estimate technical requirements and pricing when needed. Develop ideas and create offers for target clients using all necessary marketing tools. Present new products and services to existing clients and enhance client relationships through preplanned courtesy calls and visits. Respond to client’s needs and follow up with all concerned parties on all aspects of their request. Prepare detailed offers, follow up till the offer becomes a contract and handle after-sales follow-up. Handle renewals of contracts, when applicable. Handle the client’s data accurately and timely on Rentokil-Boecker® systems. Document and deliver weekly and monthly sales reports. Participate in events and exhibitions to promote company’s services. Requirements Bachelor’s Degree in Landscaping. Preferably 2 years of experience in Sales and Marketing/B2B selling in relevant markets. Proficiency in English is a must. Arabic is a plus. Computer Proficiency: Microsoft Office and CRM.

**Fresh graduates are welcome to apply. Promoting and selling company’s products to new and existing customers by visiting them regularly and constantly. The Product Specialist tasks also involve performing certain after sales support functions such as conducting In-Service Training, follow up on the collection and maintain a good relationship with customers. Job Responsibilities: Perform consultative method of sales with prospecting clients in either identifying or even creating the need for Imdad products and continuously updating all customers on company product modifications, changes, and enhancements. Schedule appointments, meeting existing and new customers in order to promote Imdad’s product, and to determine other opportunities. Generating and developing new client’s businesses accounts. Perform professional demonstrations or presentations of company products or services while on customer’s site. Applies successful negotiation and sales closure techniques. Provide adequate information about a new prospect and client, in terms of ownership, working physicians, relevant client’s equipment, and status, and update customer’s database with proper contact details, email, and contact numbers. Submit reports for sales and marketing on a weekly basis and timely manner. Assist in following up the accounts receivables for sales accounts responsible for. Maintain excellent customer relationship with key decision makers, doctors, key customer’s personnel and always work toward enhancing such relations. Effective use of company’s sales aids and marketing data to secure deals. Effectively attending conferences and workshops. Perform professional in-service training for customer’s end users on systems application. Possess market awareness, competitor’s activities/events and competitor’s pricing changes. Requirements Bachelor's degree in Biomedical Engineering, Pharmacy, Bioscience, Nursing, Chemistry, Veterinary (or any other scientific related field). 0-3 years’ experience in pharmaceutical or medical devices sales. Experience in Dermatology line is a plus. KSA-based candidates with Transferable Iqama. KSA Driving License + car. Required Skills: Effective time management, organization and multi-tasking skills. Excellent interpersonal skills. Strong verbal & written communication skills. Team player with ability to perform well under pressure. Proficient in Microsoft Word, Excel, Outlook and PowerPoint. Bilingual (Arabic, and English) is a must.