Group Reservations Manager (Restaurants)

Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps). Provide helpful and relevant information to ensure a positive customer experience. Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements. Demonstrate in-depth knowledge of products or services to confidently address customer queries. Resolve customer complaints and issues promptly, ensuring customer satisfaction. Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty. Leverage customer service skills to maximize the value of each customer interaction. Apply all acquired skills from company trainings Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation. Escalate unresolved issues or concerns to the Team Leader for resolution. Ensure the confidentiality of client and customer data. Follow company policies and procedures diligently. Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting. Actively participate in individual and team training or meetings to maintain up-to-date knowledge. Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours. Perform any additional duties assigned, in alignment with the role’s scope. Requirements Bachelor’s degree in Business Administration, Marketing, or a related field (preferred). Native Arabic speaker with fluent English (written and spoken). 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys). Proficient in CRM software and customer support tools, with strong computer literacy Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively. Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty. Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records. Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment. Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration. Commitment to confidentiality and adherence to company policies and procedures. Willingness to participate in ongoing training and development to maintain up-to-date knowledge.

Jealous Fruit Canadian Cherries Company is an all purpose company where you are trained to work in different aspects where you wish to be and be a better version of yourself.

Position: Group Reservations Manager (Restaurants) Location: Riyadh, Kingdom of Saudi Arabia Salary: SAR 15,000 per month Benefits: Annual flight ticket + All other entitlements as per Saudi labor law A leading hospitality group renowned for its collection of restaurants is seeking a highly organised and guest-focused Group Reservations Manager (Restaurants) to oversee the reservations function across all dining venues within the group. Based in Riyadh, this strategic role ensures efficient booking operations, high guest satisfaction, and optimal table utilisation. Key Responsibilities: Manage the central reservations office for the group’s restaurant portfolio, ensuring prompt, courteous, and accurate handling of all booking inquiries. Optimise table allocations to maximise covers and revenue, while preserving the guest experience. Coordinate closely with restaurant managers and hosts to ensure real-time communication and smooth guest flow. Maintain up-to-date records of guest preferences, VIPs, and special requests to support personalised service. Oversee the use and configuration of reservation platforms (e.g., SevenRooms, OpenTable, or similar). Generate daily, weekly, and monthly reports on reservations performance and no-show trends. Lead, train, and develop the reservations team to uphold brand standards in service and communication. Manage group bookings, private events, and special occasions in collaboration with the F&B and events teams. Address guest concerns and feedback with professionalism and care. Requirements Minimum of 3–5 years’ experience in a similar reservations management role, preferably within luxury or fine dining restaurants. Strong command of restaurant reservation systems and CRM platforms. Excellent communication skills in English; Arabic is an advantage. Proven leadership abilities and a detail-oriented, service-driven mindset. Able to multitask and thrive in a fast-paced hospitality environment. Bachelor’s degree in Hospitality Management or a related field is preferred. Benefits Competitive monthly salary of SAR 15,000 Live Out arrangement Annual flight ticket Benefits package as per Saudi labor law A collaborative work culture within a respected hospitality group Opportunities for professional development and career growth

To HR Department   Dear Sir / Madam: With due respect I would like to inform you that I have got information that your department is hiring skilled and qualified applicants. I would like to use this opportunity. My Position in Dubai as an instructor in Emirates driving institute. I also worked in Abu Dhabi in Azerbaijan embassy as a PRO. I have worked with Dubai Cars Taxi and in Sky Max Holiday Tourism Company as a tourist VIP driver. I have knowledge of Microsoft Office and  Internet for Searching and Marketing use for monitoring all kinds of emails and telephone Calls. I have excellent skills in teamwork and organizational and Communication skills, with fluency in English, Arabic and Urdu. I am holder of valid KSA driving license (LMV) with driving experience. I am looking forward for a positive reply and getting an interview appointment. I can join an immediately.     Yours Sincerely Yadrahman Madinah -KSA [redacted phone number] [redacted email address] Rahman. [redacted email address]

●Managing end-to-end relationships and performance for our merchants. ● Coach merchants to grow their business by partnering with them on goal development and providing tailored and structured recommendations to achieve those goals. performance for our merchants. ● Manage the successful handling of new clients, maintain existing customers, negotiate renewal and upsell conversations, and proactively mitigate churn, improve existing processes for merchant onboarding, growth, and management.  ● Meet with clients regularly to establish strong relationships and inspire them to improve and strengthen their adoption to Salla.  ● Work closely with sales, product, and engineering teams to share customer feedback and journeys, deliver outstanding client experiences, and have a direct impact on building our customer-centric culture at Salla.  ● Identify areas for improvement, including opportunities for product adoption and implementing new Salla features, and recommend ways to best utilize Salla's solutions.  ● Keep project timelines updated, monitoring deadlines each week and making adjustments as needed.  ● Schedule resources needed (design, dev, consulting) and manage resource relationships efficiently.  ● Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.  ● Working cross-functionally with the business, operations, marketing, product and tech teams.  ● Additional tasks based on assigned projects or job requirements. Requirements ● Bachelor’s degree in Business Administration, MIS, Computer Science, IT, or related field. ● +2 years of experience in Account Management at an e-commerce/ SaaS company. ● Advanced communication and negotiation skills ● Experience in Customer Relation Management ● Up-to date understanding of new technologies ● Satisfactory problem-solving skills to help resolve customer complaints or needs

I'm had 7 year experience of order booker and deliver I know how to speak Arabic english driving licence valid iqama available