Group Reservations Manager (Restaurants)

Job Purpose The Receptionist serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient reception experience. This role involves managing patient check-ins, handling inquiries, scheduling appointments, and maintaining accurate records. The receptionist plays a crucial role in promoting a positive image of the polyclinic and ensuring smooth administrative operations. Key Responsibilities 1.      Patient Reception and Check-In: o    Greet patients and visitors in a courteous and professional manner. o    Verify patient information and complete check-in procedures. o    Inform patients of waiting times and provide necessary information. 2.      Appointment Scheduling: o    Schedule and confirm patient appointments. o    Manage the appointment calendar to optimize the utilization of clinical services. o    Notify patients of any changes to their scheduled appointments. 3.      Patient Inquiries and Communication: o    Handle incoming calls and respond to patient inquiries. o    Provide information about services, policies, and procedures. o    Direct patients and visitors to the appropriate departments or personnel. 4.      Record Management: o    Maintain accurate and up-to-date patient records. o    Process patient registration forms and update information as needed. o    Ensure confidentiality and security of patient information. 5.      Billing and Payments: o    Collect payments for services rendered and issue receipts. o    Assist patients with billing inquiries and insurance claims. o    Maintain accurate records of financial transactions. 6.      Administrative Support: o    Assist with administrative tasks such as filing, e-mails and communications, and photocopying. o    Support the Admin Manager and other staff with special projects and tasks. o    Maintain a clean and organized reception area. 7.      Quality and Compliance: o    Adhere to healthcare and organizational regulations, standards, and protocols, especially regarding patient confidentiality and data protection.  o    Participate in quality improvement initiatives aimed at enhancing the efficiency of front-desk services.  o    Ensure compliance with health and safety protocols in the reception and waiting areas. Professional Development: o    Stay updated on administrative best practices and clinic procedures.  o    Participate in any required training programs and professional development activities. Qualifications ·         Relevant educational degree; additional qualifications in healthcare administration or customer service are a plus. ·         Minimal 1 to 2 experience as a receptionist or in a customer service role, in a healthcare polyclinic. ·         Strong communication and interpersonal skills. ·         Proficiency in using office software and patient management systems. ·         Excellent organizational skills and attention to detail. ·         Ability to handle multiple tasks and work under pressure. ·         Experience with scheduling systems, patient management software, or electronic health records (EHR). ·         Experience with the health insurance processes, roles and regulations. Key Competencies: ·         Customer Service Orientation ·         Effective Communication ·         Multitasking and Time Management ·         Attention to Detail ·         Professionalism ·         Empathy and Compassion Working Conditions 1.     Environment: ·     Work is performed in a clinic or healthcare setting, primarily at the reception desk.  2.      Hours: ·    Full-time position with varying shifts, including weekends and holidays when needed. Requirements

Purpose: We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.     Roles & Responsibilities: Manage customer onboarding and product training. Educate customers on the use and benefits of our products and services. Ensure customers get fast time-to-value. Keep clients engaged and regularly using products (increasing adoption). Build customer loyalty and reduce churn (increasing retention). Developing a positive customer experience and fostering healthy working relationships. Assist customers with setting up and navigating our platform. Promote the value of the products. Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate). Solve customers’ issues and problems proactively. Assist in creating training courses and educational materials. Review customer complaints and concerns and seek to improve the customer experience. Record and report customer feedback to upper management.

Purpose: We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.     Roles & Responsibilities: Manage customer onboarding and product training. Educate customers on the use and benefits of our products and services. Ensure customers get fast time-to-value. Keep clients engaged and regularly using products (increasing adoption). Build customer loyalty and reduce churn (increasing retention). Developing a positive customer experience and fostering healthy working relationships. Assist customers with setting up and navigating our platform. Promote the value of the products. Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate). Solve customers’ issues and problems proactively. Assist in creating training courses and educational materials. Review customer complaints and concerns and seek to improve the customer experience. Record and report customer feedback to upper management.

Join one of MENA’s fastest-growing AI-powered SaaS startups, backed by the region’s most respected investors and recognized by the World Economic Forum as one of the top promising companies. At Lucidya, we’re revolutionizing how businesses understand and engage with their Arabic-speaking customers using cutting-edge AI and big data technologies. Now’s your chance to be part of something big, to shape the future of digital customer experiences in the region, right from the heart of Riyadh. About the Role: We’re looking for a sharp, curious, and culturally attuned Digital Insights Analyst to focus on a single, high-impact client account. You’ll dive deep into data to uncover trends, measure campaign performance, and provide actionable insights to senior decision-makers - primarily Social Media and CX Directors. This project-based role offers you the space to specialize and focus your full attention on a single client, without the distractions of multiple projects. You’ll play a direct role in helping brands refine their social strategies and better connect with their audiences. What You’ll Do: Track and analyze social media post performance across platforms. Spot trends, hashtags, and cultural shifts relevant to the brand. Monitor mentions and conversations for brand reputation insights. Translate numbers into stories - create impactful reports with clear takeaways and next steps. Provide feedback to content teams based on data-driven analysis. Ensure quality across all reporting - proofreading, consistency checks, and accuracy reviews. Collaborate with internal stakeholders to support marketing, sales, and client requests with high-quality insights. Requirements What You Bring: Saudi nationality (required). 2+ years experience in social media, digital marketing, or analytics roles. Strong analytical thinking and a love for digging into data. Passion for social media, pop culture, and how people engage online. Understand the nuances of Arabic-speaking digital audiences. Are up to date with influencer and trend dynamics in the GCC region. Clear and confident communicator - comfortable presenting insights to senior teams. Detail-obsessed and committed to high standards of accuracy. Ability to give and receive constructive feedback. Excellent writing and reporting skills. Time management and independence - you know how to meet deadlines and manage priorities. A collaborative mindset - you’re not just a numbers person, you’re a team player. Why Join Lucidya? Work with a regionally celebrated tech company that’s reshaping customer experience. Join a mission-driven team working at the intersection of AI, data, and human behavior. Gain exposure to top-tier brands and national-scale initiatives. Be part of a supportive, fast-paced, and learning-focused environment. Ready to use your insights to make real impact? Apply now 

Join one of MENA’s fastest-growing AI-powered SaaS startups, backed by the region’s most respected investors and recognized by the World Economic Forum as one of the top promising companies. At Lucidya, we’re revolutionizing how businesses understand and engage with their Arabic-speaking customers using cutting-edge AI and big data technologies. Now’s your chance to be part of something big, to shape the future of digital customer experiences in the region, right from the heart of Riyadh. About the Role: We’re looking for a sharp, curious, and culturally attuned Digital Insights Analyst to focus on a single, high-impact client account. You’ll dive deep into data to uncover trends, measure campaign performance, and provide actionable insights to senior decision-makers - primarily Social Media and CX Directors. This project-based role offers you the space to specialize and focus your full attention on a single client, without the distractions of multiple projects. You’ll play a direct role in helping brands refine their social strategies and better connect with their audiences. What You’ll Do: Track and analyze social media post performance across platforms. Spot trends, hashtags, and cultural shifts relevant to the brand. Monitor mentions and conversations for brand reputation insights. Translate numbers into stories - create impactful reports with clear takeaways and next steps. Provide feedback to content teams based on data-driven analysis. Ensure quality across all reporting - proofreading, consistency checks, and accuracy reviews. Collaborate with internal stakeholders to support marketing, sales, and client requests with high-quality insights. Requirements What You Bring: Saudi nationality (required). 2+ years experience in social media, digital marketing, or analytics roles. Strong analytical thinking and a love for digging into data. Passion for social media, pop culture, and how people engage online. Understand the nuances of Arabic-speaking digital audiences. Are up to date with influencer and trend dynamics in the GCC region. Clear and confident communicator - comfortable presenting insights to senior teams. Detail-obsessed and committed to high standards of accuracy. Ability to give and receive constructive feedback. Excellent writing and reporting skills. Time management and independence - you know how to meet deadlines and manage priorities. A collaborative mindset - you’re not just a numbers person, you’re a team player. Why Join Lucidya? Work with a regionally celebrated tech company that’s reshaping customer experience. Join a mission-driven team working at the intersection of AI, data, and human behavior. Gain exposure to top-tier brands and national-scale initiatives. Be part of a supportive, fast-paced, and learning-focused environment. Ready to use your insights to make real impact? Apply now 

Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps). Provide helpful and relevant information to ensure a positive customer experience. Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements. Demonstrate in-depth knowledge of products or services to confidently address customer queries. Resolve customer complaints and issues promptly, ensuring customer satisfaction. Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty. Leverage customer service skills to maximize the value of each customer interaction. Apply all acquired skills from company trainings Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation. Escalate unresolved issues or concerns to the Team Leader for resolution. Ensure the confidentiality of client and customer data. Follow company policies and procedures diligently. Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting. Actively participate in individual and team training or meetings to maintain up-to-date knowledge. Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours. Perform any additional duties assigned, in alignment with the role’s scope. Requirements Bachelor’s degree in Business Administration, Marketing, or a related field (preferred). Native Arabic speaker with fluent English (written and spoken). 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys). Proficient in CRM software and customer support tools, with strong computer literacy Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively. Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty. Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records. Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment. Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration. Commitment to confidentiality and adherence to company policies and procedures. Willingness to participate in ongoing training and development to maintain up-to-date knowledge.