Freelance Software Developer (Ruby) - Quality Assurance (AI Trainer)

SWATX is seeking a Logistics Applications Manager to oversee the implementation and management of applications that support our logistics and supply chain operations. In this key role, you will be responsible for ensuring that our logistics applications are optimized for efficiency and effectiveness, enabling us to meet our operational goals. You will collaborate with various teams to understand their needs, drive system enhancements, and ensure seamless integration of logistics solutions across the organization. Your leadership will play a crucial role in guiding the logistics team in adopting best practices and leveraging technology to improve overall performance and operational excellence. Requirements Bachelor's degree in Logistics, Supply Chain Management, Information Technology, or a related field; Master's degree preferred. 5+ years of experience in logistics application management or related field. Strong understanding of logistics operations, supply chain processes, and relevant applications. Proven track record of managing application projects and enhancements in a logistics environment. Excellent leadership and team management skills, with the ability to mentor and empower team members. Experience with application integration and data management in logistics systems. Solid analytical and problem-solving skills, with a data-driven approach to decision-making. Effective communication skills, capable of collaborating with technical and non-technical stakeholders. Familiarity with Agile methodologies and project management practices is a plus.

Eram Talent is seeking a skilled Exchange Server Administrator to join our team in Saudi Arabia. The ideal candidate will be responsible for the administration, support, and management of the organization's Exchange Server environment. Your main focus will be to ensure optimal performance, reliability, and security of mail services while providing a seamless communication experience for all users. Key Responsibilities: Administer and maintain the Exchange Server infrastructure, including installation, configuration, monitoring, and troubleshooting of servers. Manage user accounts, distribution groups, and permissions in accordance with organizational policies. Implement and enforce email security measures, including anti-spam/anti-virus strategies and data loss prevention solutions. Monitor server performance, respond to alerts, and perform necessary maintenance activities. Conduct regular backups and disaster recovery procedures for Exchange databases. Provide technical support to users, resolving issues related to email access, mail flow, and mailbox configurations. Document procedures, configurations, and troubleshooting steps to streamline processes. Requirements A minimum of 7 years of experience in administering Exchange Server, including versions 2016, and 2019 A Bachelor's degree in Computer Science, Information Technology, or a related field In-depth knowledge of Exchange Server architecture, including mailbox servers, client access services, and mailbox databases Proficiency in using Exchange Server management tools, such as Exchange Management Console and Exchange Management Shell Excellent troubleshooting and problem-solving skills, with the ability to analyze complex issues and implement effective solutions Familiarity with PowerShell scripting and automation

Role Summary: The ServiceNow Architect is responsible for the technical strategy, design, and delivery of all ServiceNow components supporting the CCC transformation. This includes AIOps integrations, CMDB & Service Mapping, and the Service Portfolio & Catalog Framework. The architect will design ServiceNow to act as a manager of managers, aggregating events, telemetry, and service health from multiple monitoring tools into a single command view.   Key Responsibilities: Architect the integration of monitoring and observability platforms (e.g., Dynatrace, Splunk, BMC TSOM, SolarWinds) into ServiceNow ITOM Event Management, enabling auto-ticketing, event enrichment, and intelligent incident response. Lead the design and execution of CMDB & Service Mapping projects, ensuring accurate modeling of business services, infrastructure, and application dependencies. Define the Service Portfolio and Service Catalog framework, aligning services to organizational roles, SLAs, and business outcomes. Support implementation of Operational Intelligence and AIOps features within ServiceNow to drive predictive analytics, anomaly detection, and impact analysis. Act as a ServiceNow SME to ensure alignment across CMDB, Change Management, and Monitoring Integration modules. Collaborate with the Observability Architect to standardize data ingestion models, configuration item (CI) relationships, and service health dashboards. Oversee customization, policy design, and configuration of CMDB reconciliation and data federation models.  Qualifications: 8–12 years of experience in ServiceNow architecture and enterprise ITSM/ITOM implementations. Demonstrated experience delivering ServiceNow-based AIOps and CMDB integration projects. Strong technical knowledge in: ServiceNow ITOM Event Management Service Mapping and Discovery CMDB Modeling and CI Relationships Service Portfolio & Catalog Design Experience in building ServiceNow as a manager of managers, integrating external systems like Splunk, BMC, Dynatrace, and SolarWinds. Familiar with MID Server design, orchestration, and ITOM Health dashboards. ServiceNow Certified System Administrator or Certified Implementation Specialist (ITOM or CMDB) preferred.

 Role Summary: The Observability Architect is responsible for designing and implementing a holistic observability architecture that enables full-stack visibility, real-time insights, and predictive intelligence across the CCC ecosystem. This role plays a pivotal part in the AIOps transformation, driving unified telemetry, data correlation, and integration with automation workflows. The architect must bring hands-on experience with AIOps-centric observability solutions and deep expertise in both infrastructure and application performance monitoring. Key Responsibilities: Design the observability reference architecture supporting logs, metrics, traces, events, synthetic and real-user monitoring (RUM) across hybrid infrastructure. Architect and deploy observability pipelines that integrate key platforms: Dynatrace (full-stack monitoring and AIOps analytics) Splunk (infrastructure monitoring, log aggregation, anomaly detection) BMC TSOM (TrueSight Operations Management) BMC MainView (mainframe telemetry) SolarWinds (network and system-level visibility) Enable event correlation and noise reduction mechanisms, integrating telemetry streams into ServiceNow Event Management or other manager-of-manager platforms. Support deployment of AIOps features such as automatic root cause analysis, predictive alerting, and intelligent incident triage. Define and implement dashboards, KPIs, and SLOs/SLIs in tools like Grafana, Dynatrace, and Splunk ITSI. Collaborate with the ServiceNow Architect to ensure observability data feeds are aligned with CMDB and service models. Ensure data normalization and enrichment strategies enable meaningful business-impact insights.   Qualifications: 8–12 years of experience in observability engineering, enterprise monitoring, or AIOps platform architecture. Proven delivery experience in AIOps transformation projects across large-scale, hybrid environments. Deep technical knowledge and implementation experience in: Dynatrace (full-stack, synthetic, AIOps) Splunk Infrastructure Monitoring & Log Management BMC TSOM & MainView SolarWinds (NPM, SAM) Grafana / Prometheus Strong understanding of OpenTelemetry, data correlation patterns, and AI/ML-driven observability. Familiarity with integrating observability stacks into automation engines and ITSM platforms. ITIL and Dynatrace/Splunk/BMC certifications are preferred.

Arabic Computer System (ACS) is seeking a qualified Technical Support Supervisor to ensure the delivery of exceptional technical support to our clients. The supervisor will be responsible for managing the technical support team and ensuring efficient resolution of technical issues. The ideal candidate must have strong experience in information technology and customer service, as well as the ability to guide the team toward achieving set goals. Responsibilities: - Receive service requests from the Service Desk, including service requests or incident reports, and handle and process them according to established procedures. - Provide timely solutions and resolutions for reported incidents. - Directly handle and process first-level technical support requests upon receipt through available channels, prioritized according to the service level agreement. - Escalate incidents and coordinate with relevant internal teams when necessary. - Escalate incidents and communicate with vendors to resolve technical issues when required. The first-level technical support team will continue to follow up on escalated incidents and remain in contact with users until the request is resolved and closed. - The technical support supervisor will remain in contact with users until the request is fully resolved and closed. - Provide first-level technical support for network devices and communication equipment, including IP phones, computer networks, internet connectivity, email, and user accounts. - Manage and deliver IT technical support services within the organization. Report incidents and requests to relevant departments for resolving technical issues. - Perform regular maintenance checks on meeting rooms to ensure proper functionality of audio and visual equipment. - Follow up on reported incidents, resolve related faults, and close them according to the specified timeline. - Provide hardware and physical support for servers and devices. - Carry out scheduled proactive maintenance for all technical devices and equipment. - Provide first-level technical support for device peripherals, including but not limited to scanners, desktop and network printers, computers, and mobile devices. - Deliver first-level technical support for networks, operating systems, applications, and cybersecurity. Requirements: 1. Minimum of 4 years of experience in IT support, with at least 2 years in a supervisory role. 2. Strong understanding of operating systems, networks, and software applications. 3. Excellent communication skills and the ability to interact professionally with customers. 4. Ability to analyze problems and provide effective solutions. 5. Recognized IT certifications are considered a plus. 6. Strong organizational skills and effective time management abilities. 7. Fluency in both Arabic and English. Benefits: - Health Insurance - Paid Time-off

Tamkeen Technologies is looking for a talented Senior Splunk Engineer to enhance our analytics and monitoring capabilities across the organization's IT infrastructure. In this role, you will be responsible for the design, development, and maintenance of Splunk-based solutions to collect, analyze, and visualize data for security and operational insights. You will work closely with various teams to implement best practices in data ingestion, dashboard creation, and alert configuration to support organizational goals. If you have a strong background in Splunk and a keen interest in data analytics, we encourage you to apply and join our innovative team. Responsibilities        Administer and manage Splunk infrastructure across multiple clients in a multi-tenant MSSP environment.        Design and implement data onboarding processes including parsing, indexing, and field extractions.        Manage indexers, search heads, forwarders, and heavy forwarders for optimal performance.        Troubleshoot and resolve Splunk performance, search latency, and data ingestion issues.        Develop and optimize SPL queries, dashboards, alerts, and reports.        Ensure high availability, performance, and scalability of the Splunk platform.        Maintain forwarders, heavy indexers, search heads, and deployment servers.        Perform troubleshooting and root cause analysis for log ingestion and performance issues.        Support client onboarding, use case development, and data source integration.        Collaborate with SOC analysts, threat hunters, and client security teams to enhance visibility and detection.        Maintain compliance with internal security policies and relevant regulatory frameworks.        Implement role-based access control (RBAC), data retention policies, and compliance configurations.        Work closely with MSSP clients to understand their security monitoring requirements.         Provide Splunk expertise, troubleshooting, and best practices to internal and external stakeholders.         Produce documentation for architecture, configurations, processes, and operational runbooks. Requirements        Bachelor’s degree in Information Security, Computer Science, or a related technical field.        Minimum 3–5 years of experience as a Splunk Administrator, preferably in an MSSP or multi-client environment.        Deep hands-on experience with Splunk Enterprise, Splunk Enterprise Security (ES), and Splunk architecture components.        Strong knowledge of SPL, data onboarding (parsing, field extractions, props/transforms), and performance tuning.        Experience with Splunk integrations, including threat intelligence feeds, SOAR, and third-party tools.        Familiarity with Linux/Unix systems and scripting (e.g., Python, Bash, PowerShell).        Strong understanding of SIEM use cases, threat detection, and log analysis.        Splunk certifications such as Splunk Certified Admin, Power User, or Architect are highly preferred.        Splunk certifications (Splunk Certified Admin, Splunk ES Certified, Splunk Architect).