Manager - Problem Management (CORS 225)

The Senior Manager - Design & Delivery - Leasing is responsible for managing the design, implementation, and delivery of IT applications and systems supporting the Leasing domain. This role ensures that solutions meet business requirements, improve operational efficiency, and enhance both user and tenant experiences. This position involves working closely with business stakeholders, vendors, and the Master System Integrator (MSI) to translate leasing requirements into effective application designs, oversee delivery, and ensure seamless integration and ongoing support. The role also focuses on optimizing leasing operations, driving efficiency, and ensuring the successful implementation of leasing systems within Qiddiya’s portfolio. Responsibilities Lead the design, development, and delivery of IT applications for the Leasing domain. Collaborate with the IT Business Relations team to understand leasing business requirements and participate in solution identification and tender processes. Facilitate workshops with business users, vendors, and MSI to translate leasing requirements into detailed application designs. Oversee the full delivery lifecycle, ensuring successful implementation and integration of leasing systems. Provide expertise and guidance in optimizing leasing processes and identifying opportunities for enhanced tenant experiences. Act as the primary point of contact for leasing-related IT applications, ensuring strong collaboration between business users, vendors, and the MSI. Partner with business stakeholders to ensure solutions meet operational and strategic objectives. Provide subject matter expertise on leasing systems and workflows, ensuring alignment with industry best practices. Oversee Level 2 support for leasing applications, ensuring timely resolution of issues and minimal disruption to operations. Coordinate with vendors to resolve Level 3 support issues and maintain system performance. Monitor leasing application performance and proactively identify areas for improvement. Manage a small team of specialists focused on leasing applications, providing leadership, mentorship, and technical guidance. Allocate resources effectively to meet project timelines and ensure the successful delivery of leasing solutions. Requirements 9+ years of experience in IT application design, delivery, and support, with a focus on leasing systems. Proven expertise in managing leasing applications and workflows, including tenant management and contract lifecycle management. Experience working with vendors, business users, and system integrators to deliver complex IT solutions. Strong understanding of leasing processes, data flows, and integration with financial systems. Benefits Comprehensive benefits package

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Join Qiddiya Investment Company as a Manager - Smart Park Management System, where you will lead the development and implementation of cutting-edge technology solutions to enhance guest experiences and operational efficiency in our park. Your expertise in smart systems will be vital in creating a seamless integration of technology and services across the park's various offerings. In this role, you will oversee the Smart Park Management System (SPMS), ensuring that it meets the operational needs of the park while providing a user-friendly experience for guests and staff. You will collaborate with various stakeholders, including IT, operations, and guest services, to ensure a cohesive approach to park management. Responsibilities Lead the design, development, and deployment of SPMS, ensuring alignment with park operations and guest experience objectives. Collaborate with the IT Business Relations team to understand business requirements and participate in solution identification and tender processes. Conduct workshops with business users, vendors, and the MSI to translate park operations needs into detailed application designs. Oversee the implementation of SPMS features such as ride performance metrics, live downtime reporting, training management, and guest engagement tools. Ensure seamless integration of SPMS with other systems, such as ticketing, CRM, Park Experience systems. POS, and HR applications. Act as the primary point of contact for SPMS-related IT applications, ensuring alignment with business and operational objectives. Partner with park operations teams, ride operators, and supervisors to ensure SPMS functionalities meet their needs, including incident management, access control, and performance tracking. Provide subject matter expertise on SPMS functionalities and workflows, guiding stakeholders in optimizing processes and enhancing park management. Oversee Level 2 support for SPMS applications, ensuring timely resolution of issues and minimizing disruptions to park operations. Coordinate with vendors to address Level 3 support cases and maintain system performance. Monitor SPMS application performance, identifying and implementing improvements to enhance park efficiency and guest experiences. Manage a small team of specialists focused on SPMS applications, providing guidance, mentorship, and technical expertise. Requirements • A Bachelor's degree or equivalent qualifications in Information Technology or a related discipline. • A minimum of 6 years of experience in IT application design, delivery, and support, particularly in park management systems or analogous technologies. • Practical experience with SPMS functionalities, including ride operations, access control, incident management, and training systems.

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**Responsibilities: **  - Identify network vulnerabilities.  - Develop and implement cybersecurity plans per SAMA’s framework.  - Monitor network usage for policy compliance.  - Track emerging cyber threats.  - Conduct penetration testing.  - Collaborate with IT to enhance security.  - Document breaches and assess damage.  - Train staff on security best practices.  - Submit SAMA-required self-assessment reports.  - Establish data governance policies.  - Expand governance frameworks company-wide.  - Coordinate cross-departmental data governance.  - Prioritize and implement data governance initiatives.  - Customize regulatory policies as needed.  - Engage stakeholders to improve data quality.  - Monitor and enhance customer data for reporting/analytics.  - Ensure data source availability.  - Submit SAMA reports on time.    Requirements - Saudi national.  - Bachelor’s in computer science or IT.  - 3–5 years in cybersecurity.  - Knowledge of SAMA’s cybersecurity framework.  - Leadership and communication skills.  - Fluency in Arabic and English.  Benefits TBD

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