Assistant Manager - IT Operations

At Six Flags Qiddiya City, the Assistant Manager – IT Operations will oversee the daily management of IT systems, ensuring smooth and efficient operation across all technology platforms. This role will manage IT staff, coordinate technical support, and troubleshoot hardware and software issues to minimize downtime. The Assistant Manager will be responsible for implementing and monitoring IT security protocols, maintaining system performance, and ensuring timely upgrades and installations of necessary hardware and software. Additionally, this role will collaborate with vendors, manage IT projects, and ensure compliance with IT policies and procedures, supporting the overall business objectives through reliable IT operations. Requirements Job Specifications Education Bachelor’s degree in Information Technology, Computer Science, or a related field. Experience 3–6+ years of experience in IT operations or a related area, with a focus on managing IT infrastructure and technical support. Skills Strong knowledge of IT infrastructure, including networking, servers, and system administration. Understanding of IT security protocols, including firewalls, data encryption, and backup solutions. Excellent organizational skills and the ability to manage multiple tasks and deadlines. Strong attention to detail and accuracy, with the ability to stay focused under pressure. Strong leadership and problem-solving skills. Ability to manage IT projects, including system upgrades, software deployments, and infrastructure improvements. Languages Fluent in English Core Competencies Self-Actualization & Fulfilment: Proficiency Level – ADVANCED Team Synergy & Development: Proficiency Level - ADVANCED Entrepreneurial Mindset & Drive: Proficiency Level - ADVANCED Business Acumen & Diligence: Proficiency Level - ADVANCED Collective Responsibilities Comply with Six Flags Qiddiya’s code of conduct and ethics. Promote Six Flags Qiddiya’s vision, mission, values, and model desired behaviors. Promote and represent the Six Flags Qiddiya culture. Adhere to Six Flags Qiddiya’s rules and regulations. Perform tasks as directed in pursuit of organizational goals. Share knowledge with the team and encourage their development. Job-Specific Responsibilities Oversee daily IT operations, ensuring all systems and networks function efficiently and meet business needs. Manage a team of IT staff, providing leadership, training, and support to ensure high performance and compliance with IT policies. Monitor system performance, troubleshoot issues, and minimize downtime across IT systems and infrastructure. Coordinate and implement IT security measures including firewalls, antivirus programs, and data backup solutions to safeguard systems and data. Support hardware and software installations and upgrades, ensuring all equipment is up to date and functional. Manage IT service desk operations to ensure timely resolution of technical issues and staff requests. Collaborate with senior IT management to develop IT policies and procedures aligned with business goals and compliance requirements. Manage vendor and service provider relationships to ensure timely and effective delivery of IT services. Maintain up-to-date IT documentation including system configurations, user manuals, and network diagrams. Support IT projects such as system migrations, infrastructure upgrades, and new technology implementations. Conduct regular IT audits to identify improvement areas and ensure compliance with industry standards and security regulations. Prepare IT performance and system utilization reports, offering insights to support senior management decision-making.