Technical Support Supervisor

Join Qiddiya Investment Company as a Manager - Smart Park Management System, where you will lead the development and implementation of cutting-edge technology solutions to enhance guest experiences and operational efficiency in our park. Your expertise in smart systems will be vital in creating a seamless integration of technology and services across the park's various offerings. In this role, you will oversee the Smart Park Management System (SPMS), ensuring that it meets the operational needs of the park while providing a user-friendly experience for guests and staff. You will collaborate with various stakeholders, including IT, operations, and guest services, to ensure a cohesive approach to park management. Responsibilities Lead the design, development, and deployment of SPMS, ensuring alignment with park operations and guest experience objectives. Collaborate with the IT Business Relations team to understand business requirements and participate in solution identification and tender processes. Conduct workshops with business users, vendors, and the MSI to translate park operations needs into detailed application designs. Oversee the implementation of SPMS features such as ride performance metrics, live downtime reporting, training management, and guest engagement tools. Ensure seamless integration of SPMS with other systems, such as ticketing, CRM, Park Experience systems. POS, and HR applications. Act as the primary point of contact for SPMS-related IT applications, ensuring alignment with business and operational objectives. Partner with park operations teams, ride operators, and supervisors to ensure SPMS functionalities meet their needs, including incident management, access control, and performance tracking. Provide subject matter expertise on SPMS functionalities and workflows, guiding stakeholders in optimizing processes and enhancing park management. Oversee Level 2 support for SPMS applications, ensuring timely resolution of issues and minimizing disruptions to park operations. Coordinate with vendors to address Level 3 support cases and maintain system performance. Monitor SPMS application performance, identifying and implementing improvements to enhance park efficiency and guest experiences. Manage a small team of specialists focused on SPMS applications, providing guidance, mentorship, and technical expertise. Requirements • A Bachelor's degree or equivalent qualifications in Information Technology or a related discipline. • A minimum of 6 years of experience in IT application design, delivery, and support, particularly in park management systems or analogous technologies. • Practical experience with SPMS functionalities, including ride operations, access control, incident management, and training systems.

**Responsibilities: **  - Identify network vulnerabilities.  - Develop and implement cybersecurity plans per SAMA’s framework.  - Monitor network usage for policy compliance.  - Track emerging cyber threats.  - Conduct penetration testing.  - Collaborate with IT to enhance security.  - Document breaches and assess damage.  - Train staff on security best practices.  - Submit SAMA-required self-assessment reports.  - Establish data governance policies.  - Expand governance frameworks company-wide.  - Coordinate cross-departmental data governance.  - Prioritize and implement data governance initiatives.  - Customize regulatory policies as needed.  - Engage stakeholders to improve data quality.  - Monitor and enhance customer data for reporting/analytics.  - Ensure data source availability.  - Submit SAMA reports on time.    Requirements - Saudi national.  - Bachelor’s in computer science or IT.  - 3–5 years in cybersecurity.  - Knowledge of SAMA’s cybersecurity framework.  - Leadership and communication skills.  - Fluency in Arabic and English.  Benefits TBD

**Responsibilities: **  - Identify network vulnerabilities.  - Develop and implement cybersecurity plans per SAMA’s framework.  - Monitor network usage for policy compliance.  - Track emerging cyber threats.  - Conduct penetration testing.  - Collaborate with IT to enhance security.  - Document breaches and assess damage.  - Train staff on security best practices.  - Submit SAMA-required self-assessment reports.  - Establish data governance policies.  - Expand governance frameworks company-wide.  - Coordinate cross-departmental data governance.  - Prioritize and implement data governance initiatives.  - Customize regulatory policies as needed.  - Engage stakeholders to improve data quality.  - Monitor and enhance customer data for reporting/analytics.  - Ensure data source availability.  - Submit SAMA reports on time.    Requirements - Saudi national.  - Bachelor’s in computer science or IT.  - 3–5 years in cybersecurity.  - Knowledge of SAMA’s cybersecurity framework.  - Leadership and communication skills.  - Fluency in Arabic and English.  Benefits TBD

Qiddiya Investment Company is looking for a highly skilled and innovative Senior Manager - Advanced Analytics to join our team. This role is critical in driving data-driven decision-making across the organization by leveraging advanced analytics techniques to provide insights and enhance business strategies. The Senior Manager will lead a team of analysts and data scientists to develop predictive models, conduct complex data analyses, and deliver actionable insights that support our vision of creating a world-class entertainment destination. The successful candidate will collaborate with various departments to identify analytical needs, develop advanced analytics solutions, and communicate findings effectively to stakeholders at all levels. Your expertise will significantly impact our strategic initiatives and overall business performance. Responsibilities Responsible for overseeing development and planning activities for the advanced analytics team. Collaborate with business stakeholders to propose data & AI use case and get required funding, plan resources and budget for implementation. Manage the demand and delivery for use cases, plan realistic timelines and prioritize items in pipeline and backlog ensuring transparency with stakeholders. Manage use cases delivery with different vendors. Work in close collaboration with data engineering & architecture and BI service team to ensure data availability. Work in close collaboration with data strategy and governance team in defining and refreshing data and analytics strategy. Ensure that advanced analytics projects align with organizational goals. Ensure utilization of data analytics platform and visualization tools to deliver insights to stakeholders. Collect and report progress metrics and obstacles/delays on a regular basis. Researches and implements cutting-edge techniques and tools in machine learning/deep learning/artificial intelligence for efficient data analysis Identify best practices in analytical modeling and applying it to the use cases development that support business objectives. Advises product teams on new products, features or updates through data-based recommendations. keep up-to-date with latest trends. Deep understanding of quantitative analysis, predictive & prescriptive models. Mastery of advanced analytic tools. Excellent Communication, Team Management, Stakeholder and Project Management, Critical Thinking, and analytical skills. Requirements Master’s degree or PhD in computer science, statistics, economics, business analytics or related fields. Minimum of 9+ years of relevant experience in Data Science roles. Certified Analytics Professional (CAP) is recommended. Certified Google Cloud ML engineer is recommended. Or other Data Science certifications.

SWATX is searching for a driven individual who can help us streamline daily operations to ensure efficiency and adherence across all departments. The operations specialist should be comfortable communicating with people throughout the organization, able to solve problems and improvise as needed, and adept at estimating and managing time for a variety of tasks. The ideal candidate is a natural coordinator who has a strong sense of big-picture objectives and a sharp eye for detail. Objectives of this role Develop and implement department-wide quality control measures Recommend new procedures for increasing the efficiency of day-to-day operations Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points Assist the operations manager in developing, planning, and coordinating operational activities Oversee inventory management practices and improve them when necessary Ensure that operations are in legal compliance with local and national regulations Responsibilities Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary Order supplies and manage inventory, coordinating with accounting and finance departments to adhere to budget Create procedures and protocols (such as checklists) and distribute to staff Communicate and coordinate with employees (including executive operations team) and vendors Onboard and train new employees to ensure that they adhere to standard operating procedures Required skills and qualifications Must be present currently in KSA Proven organizational skills, including time management Project management experience Strong analytical and problem-solving skills Self-sufficiency and an ability to work with minimal supervision Strong verbal and written communication skills Attention to detail Preferred skills and qualifications Two or more years of experience in an operational or similar role  Proficiency with Microsoft Excel and other productivity applications and platforms

AlBorg Diagnostics, a leading provider of diagnostic health services, is seeking an experienced ERP Functional Lead to join our team. With our commitment to leveraging technology and innovation, we are looking for a dedicated individual who can lead the implementation and maintenance of our ERP system. As the ERP Functional Lead, you will play a critical role in ensuring the successful integration of our ERP system across all departments and locations. You will collaborate with key stakeholders, including business process owners, IT teams, and external vendors, to gather requirements, design system configurations, and oversee testing and deployment phases. Your expertise in ERP implementation and functional knowledge will be essential in optimizing business processes and driving efficiency within the organization. Responsibilities Technical Expertise Configure, customize, and implement ERP software solutions. •Develop and maintain system integrations between the ERP and other business applications. •Provide technical support and troubleshooting for ERP-related issues. •Stay updated with the latest ERP technologies and industry best practices Managerial Skills •Lead technical aspects of ERP projects, ensuring technical deliverables are met. •Collaborate with ERP functional consultants, business analysts, and other stakeholders to understand and translate business requirements into technical specifications. •Develop technical documentation and training materials for end-users and IT staff. Human Relation Skills •Communicate effectively with stakeholders, including IT staff, management, and external vendors. •Foster a collaborative environment to ensure successful ERP implementation and support. •Negotiate with vendors and service providers to secure necessary resources and services. Complexity of Problems •Address and resolve complex technical issues related to ERP system performance, integration, and customization. •Develop strategies to mitigate risks and ensure system security and data integrity. •Solve operational challenges by designing and implementing robust ERP solutions. Creativity and Analytical Ability •Innovate and drive continuous improvement in ERP processes and systems. •Analyze system performance data to optimize and enhance ERP functionalities. •Implement technical solutions that improve system efficiency and user experience. Responsibility for Results •Ensure technical aspects of ERP projects are delivered on time, within scope, and within budget. •Achieve strategic objectives by aligning technical ERP solutions with business goals. •Report on the technical performance and progress of ERP projects to senior management. Degree of Autonomy •Exercise independent judgment in planning and executing technical ERP tasks. •Make decisions that have a significant impact on ERP system performance and organizational success. •Develop policies and procedures to ensure governance and compliance in ERP management. Impact on the Organization •Drive technological innovation that supports business growth and operational efficiency. •Enhance the organization’s competitive position through effective ERP technical management. •Support revenue growth and operational excellence through strategic ERP initiatives Requirements Bachelor's degree in computer science, information systems, or a related field. Minimum of 5 years of experience in ERP implementation and support, with a focus on functional expertise. Strong knowledge of ERP systems, preferably with experience in implementing and maintaining systems such as SAP, Oracle, or Microsoft Dynamics. Proven experience leading end-to-end ERP implementation projects, including requirement gathering, system configuration, testing, and training. Excellent analytical and problem-solving skills, with the ability to translate business requirements into scalable and efficient system solutions. Experience collaborating with cross-functional teams and managing stakeholders at various levels. Strong communication skills, both written and verbal, with the ability to effectively convey technical information to non-technical audiences. Ability to work independently and manage multiple priorities in a fast-paced environment. Relevant certifications in ERP systems, such as SAP Certified Application Associate or Oracle Certified Professional, are preferred but not required.