Chief Architect - CCC Transformation

Join Qiddiya Investment Company as a Manager - Smart Park Management System, where you will lead the development and implementation of cutting-edge technology solutions to enhance guest experiences and operational efficiency in our park. Your expertise in smart systems will be vital in creating a seamless integration of technology and services across the park's various offerings. In this role, you will oversee the Smart Park Management System (SPMS), ensuring that it meets the operational needs of the park while providing a user-friendly experience for guests and staff. You will collaborate with various stakeholders, including IT, operations, and guest services, to ensure a cohesive approach to park management. Responsibilities Lead the design, development, and deployment of SPMS, ensuring alignment with park operations and guest experience objectives. Collaborate with the IT Business Relations team to understand business requirements and participate in solution identification and tender processes. Conduct workshops with business users, vendors, and the MSI to translate park operations needs into detailed application designs. Oversee the implementation of SPMS features such as ride performance metrics, live downtime reporting, training management, and guest engagement tools. Ensure seamless integration of SPMS with other systems, such as ticketing, CRM, Park Experience systems. POS, and HR applications. Act as the primary point of contact for SPMS-related IT applications, ensuring alignment with business and operational objectives. Partner with park operations teams, ride operators, and supervisors to ensure SPMS functionalities meet their needs, including incident management, access control, and performance tracking. Provide subject matter expertise on SPMS functionalities and workflows, guiding stakeholders in optimizing processes and enhancing park management. Oversee Level 2 support for SPMS applications, ensuring timely resolution of issues and minimizing disruptions to park operations. Coordinate with vendors to address Level 3 support cases and maintain system performance. Monitor SPMS application performance, identifying and implementing improvements to enhance park efficiency and guest experiences. Manage a small team of specialists focused on SPMS applications, providing guidance, mentorship, and technical expertise. Requirements • A Bachelor's degree or equivalent qualifications in Information Technology or a related discipline. • A minimum of 6 years of experience in IT application design, delivery, and support, particularly in park management systems or analogous technologies. • Practical experience with SPMS functionalities, including ride operations, access control, incident management, and training systems.

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**Responsibilities: **  - Identify network vulnerabilities.  - Develop and implement cybersecurity plans per SAMA’s framework.  - Monitor network usage for policy compliance.  - Track emerging cyber threats.  - Conduct penetration testing.  - Collaborate with IT to enhance security.  - Document breaches and assess damage.  - Train staff on security best practices.  - Submit SAMA-required self-assessment reports.  - Establish data governance policies.  - Expand governance frameworks company-wide.  - Coordinate cross-departmental data governance.  - Prioritize and implement data governance initiatives.  - Customize regulatory policies as needed.  - Engage stakeholders to improve data quality.  - Monitor and enhance customer data for reporting/analytics.  - Ensure data source availability.  - Submit SAMA reports on time.    Requirements - Saudi national.  - Bachelor’s in computer science or IT.  - 3–5 years in cybersecurity.  - Knowledge of SAMA’s cybersecurity framework.  - Leadership and communication skills.  - Fluency in Arabic and English.  Benefits TBD

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SWATX is searching for a driven individual who can help us streamline daily operations to ensure efficiency and adherence across all departments. The operations specialist should be comfortable communicating with people throughout the organization, able to solve problems and improvise as needed, and adept at estimating and managing time for a variety of tasks. The ideal candidate is a natural coordinator who has a strong sense of big-picture objectives and a sharp eye for detail. Objectives of this role Develop and implement department-wide quality control measures Recommend new procedures for increasing the efficiency of day-to-day operations Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points Assist the operations manager in developing, planning, and coordinating operational activities Oversee inventory management practices and improve them when necessary Ensure that operations are in legal compliance with local and national regulations Responsibilities Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary Order supplies and manage inventory, coordinating with accounting and finance departments to adhere to budget Create procedures and protocols (such as checklists) and distribute to staff Communicate and coordinate with employees (including executive operations team) and vendors Onboard and train new employees to ensure that they adhere to standard operating procedures Required skills and qualifications Must be present currently in KSA Proven organizational skills, including time management Project management experience Strong analytical and problem-solving skills Self-sufficiency and an ability to work with minimal supervision Strong verbal and written communication skills Attention to detail Preferred skills and qualifications Two or more years of experience in an operational or similar role  Proficiency with Microsoft Excel and other productivity applications and platforms

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