Manager - Problem Management (CORS 225)

About Müller's Solutions: Müller's Solutions is a leading provider of SAP consulting services, specializing in helping businesses transform and optimize their SAP systems. As a trusted partner, we provide innovative and tailored solutions to meet our clients' unique needs. Our team of experts is dedicated to delivering high-quality results and ensuring the success of every project. Job Overview: We are currently seeking a skilled SAP Technical Architect to join our team. As an SAP Technical Architect, you will be responsible for designing and overseeing the implementation of technical solutions that align with our clients' business needs and objectives. You will work closely with clients, project managers, and development teams to ensure the successful delivery of SAP projects. Requirements Requirements: Bachelor's degree in Computer Science, Information Systems, or a related field. Minimum of 10 years of experience working as an SAP Technical Architect or in a similar role. Proven track record in designing, implementing, and managing SAP Basis environments. Strong expertise in SAP technical aspects, including ABAP, SAP NetWeaver, and SAP S/4HANA. Experience in designing and implementing complex SAP solutions. Relevant SAP certifications (e.g., SAP Certified Technology Associate – System Administration) are preferred. Proficiency in SAP Basis administration tools and techniques. Proven ability to lead and manage technical teams throughout the project lifecycle. Excellent communication and interpersonal skills to effectively collaborate with clients and stakeholders. Strong problem-solving and analytical skills to address technical challenges and find innovative solutions. Up-to-date knowledge of SAP technologies, trends, and best practices. SAP certifications in relevant areas are preferred. Benefits

As an Enterprise Architecture Tool Specialist at Müller's Solutions, you will be a vital contributor to our enterprise architecture practices, focusing on the management and optimization of architecture tools and frameworks. Your primary responsibility will be to ensure that our architecture tools are effectively utilized, supported, and aligned with architectural practices to foster innovation and efficiency within the organization.   Key Responsibilities:   • Provide expertise in enterprise architecture tools, enhancing the architecture team’s ability to document, visualize, and analyze enterprise architecture. • Implement and maintain enterprise architecture tools to support modeling, documentation, and analysis of the architecture landscape. • Collaborate with enterprise architects, IT teams, and other stakeholders to understand tool requirements and ensure they are effectively addressed. • Develop and conduct training sessions for users on the effective use of architecture tools and methodologies. • Monitor tool performance and gather feedback to continuously improve tool usage and practices. • Stay updated with emerging tools and technologies in the enterprise architecture domain to recommend enhancements and updates. Requirements     Requirements:   • Bachelor’s degree in Computer Science, Information Technology, or a related field. • 3-5 years of experience in enterprise architecture, specifically with enterprise architecture tools and frameworks. • Familiarity with popular enterprise architecture tools such as ArchiMate, Sparx EA, or similar modeling tools. • Strong analytical and problem-solving skills, with the ability to translate business requirements into technical specifications. • Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams. • Ability to work in a dynamic environment and manage multiple priorities and tasks effectively.     Preferred Qualifications:   • Certification in enterprise architecture frameworks such as TOGAF or similar. • Experience with cloud-based architecture tools and solutions. • Exposure to programming or scripting languages to automate tool processes. Benefits 1- Attractive Package. 2- Family Benefits. 3- Visa. 4-Air Tickets.

SWATX is looking for a skilled and motivated CCIE (Cisco Certified Internetwork Expert) to join our team. In this role, you will be responsible for designing, implementing, and troubleshooting complex Cisco network solutions. You will collaborate with cross-functional teams to ensure seamless network operations and optimal performance. Your expertise will help in managing network infrastructure, ensuring high availability, and enhancing network security protocols. The ideal candidate should possess a deep understanding of networking principles and be able to provide strategic solutions in a fast-paced environment. Requirements Certification: Valid CCIE certification is mandatory. Experience: Minimum of 5 years of hands-on experience in networking design and implementation. Technical Skills: Proficiency in routing, switching, and troubleshooting Cisco network devices. Networking Knowledge: Strong understanding of networking protocols (TCP/IP, BGP, OSPF, MPLS, etc.) and security principles. Problem-Solving Skills: Excellent analytical and troubleshooting skills to resolve complex network issues. Communication: Strong verbal and written communication skills to articulate technical concepts to non-technical stakeholders. Tools: Familiarity with network monitoring tools and management systems. Teamwork: Ability to work collaboratively in a team-oriented environment. Adaptability: Willingness to stay updated with the latest networking technologies and industry trends.

Obrela Security Industries delivers cutting-edge Managed Detection & Response (MDR) services that help organizations manage cyber risk and protect critical assets in real time. With a strong footprint across Europe, we operate at the forefront of cyber security operations, providing threat management, incident response, and proactive defense to high-profile clients across diverse industries. Position Overview: We are seeking a Service Delivery Manager (SDM) to join our growing team in Saudi Arabia. This position plays a critical role in ensuring the seamless delivery of our Managed Cyber Security services, in line with our service delivery framework and customer expectations. The SDM will be responsible for the onboarding and ongoing management of multiple client engagements, acting as the primary liaison between Obrela and its customers. Key Responsibilities: Manage end-to-end delivery of Managed Security Services across multiple customer engagements. Lead project onboarding and transition into Business-as-Usual (BAU) service phases. Develop and maintain project plans to ensure timely and high-quality delivery of MDR services. Act as the central point of contact for delivery-related matters, coordinating with internal teams to resolve issues efficiently. Understand client IT and security environments to proactively address challenges and risks. Handle customer escalations and represent client interests within Obrela. Collaborate regularly with Security Operations Center (SOC) management for feedback and service improvement. Provide insights and recommendations to product and engineering teams to enhance service quality. Partner with the Customer Success team to align service delivery with client expectations. Required Qualifications & Experience: Bachelor’s degree in computer science, Information Technology, or a related field. 3–5 years of experience in a similar Service Delivery or Cybersecurity role. Solid understanding of project management principles and frameworks. Demonstrated experience with SIEM technologies; familiarity with Microsoft Azure Security is highly desirable. Strong understanding of cybersecurity concepts, trends, and threats. Proven ability to manage remote teams and build strong professional relationships. Fluency in Arabic and excellent English (written and spoken) are mandatory. Must have: Experience working with Saudi Customers across different sectors Preferred Certifications (a plus, not required): Cybersecurity certifications: CISSP, GCIH, GCIA, CEH, etc. Vendor-specific certifications: SIEM (e.g., Microsoft Sentinel, Splunk, Qradar, etc.) What We Offer: Competitive compensation and benefits package Professional growth in a rapidly evolving industry Opportunities for travel and international collaboration Inclusive, team-oriented culture with a commitment to innovation and excellence  

We are looking for a Data Scientist to design and develop Machine Learning (ML) models in different domains to find patterns from wide-variety types and large amounts of datasets. You will use mainly Deep Learning techniques (and other ML techniques) to solve different problems in Recommendation Engines, Chatbots, Natural Language Processing (NLP) and other domains. We will rely on you to build data products to extract valuable business insights. In this role, you should be highly analytical with a knack for analysis, math and statistics. Critical thinking and problem-solving skills are essential for interpreting data. We also want to see a passion for machine-learning and research. Your goal will be to help our company analyze trends to make better decisions. Responsibilities Analyze raw data: assessing quality, cleansing, preprocessing, structuring for downstream processing. Conduct research and development activities, data exploration and discovery using Data Science and Machine Learning (ML) practices. Develop, apply, test and implement Data Science and ML models for a wide variety of datasets gathered from different data sources such as Online market places, e-commerce platforms, social media, and web sources. Design and develop accurate and scalable ML models in different domains and applications, which include, but not limited to, Recommendation engines, Chatbots, NLP, text mining, text-based feature selection/representation, optimization and predictive modeling. Utilize a variety of tools and approaches to solve complex business objectives, from Recommendation Engines, Chatbots, Natural Language Processing (NLP), Machine Learning/ Deep Learning, Image Processing, Speech Processing, Rule-Based Learning and Knowledge Graphs. Design new service offerings and solutions in E-Commerce and different fields. Keep up to date with latest trends and technologies in the data science and ML fields. Work closely with Data Engineers in data related requests, and Data Quality Assurance Officers in data integrity issues. Work closely with Business Analysts and product development teams to understand and implement their requirements. Collaborate with big data and software developers to translate ideas, models and prototypes into full-fledged solutions. Work closely with cross-functional teams to identify challenges and problems and suggest potential AI solutions. Requirements Bachelor's degree in quantitative field (Statistics, Mathematics, Computer Science, Engineering, etc.); graduate degree in Data Science or other quantitative field is preferred. At least 2 - 4 years' of experience as a data scientist (quantitative analytics and data modeling). Deep understanding of predictive modeling, machine-learning, clustering and classification techniques, and algorithms. Experience in ML applications and domains (Recommendation Engines, NLP, Language Models and Chatbots experience is preferred). Experience in Deep Learning algorithms and techniques. Proficiency in Python (other languages such as Shell Scripts, C++, .Net, Java, Matlab, R,...etc are preferred).- Experience in Python libraries (Tensorflow, Keras, Pandas, Sklearn). Excellent in Algorithms and Object-Oriented programming. Familiarity with database technology (design and implementation) and query language. Familiarity with Big Data frameworks and visualization tools (ElasticSearch, Cassandra, Hadoop, Spark) is preferred. Strong organizational and project management skills. Good problem-solving skills. Excellent communication and presentation skills Benefits Medical Health Insurance Performance Bonus Others

Nutanix Database (NDB) Expert The roles and responsibilities for a Nutanix Database (NDB) Expert, focusing on managing, optimizing, and securing database environments within the Nutanix ecosystem: Roles and Responsibilities Nutanix Database Service (NDB) Management and Deployment ·         Deploy and manage Nutanix NDB clusters and instances, configuring them to support organizational requirements for availability, security, and performance. ·         Create and maintain database blueprints within Nutanix NDB to standardize database provisioning, configuration, and scaling. ·         Ensure optimal setup and operation of databases on Nutanix NDB, including support for SQL Server database engines. ·         Manage the NDB configuration and maintain the NDB related profiles such as (Software profile, domain profile etc.) ·         Configure, Validate and maintain the usage of NDB Managed Network and IP address. ·         Configure, Validate and the DB server VM status and DB Status, that is managed by NDB. ·         Validate, remediate and fix the potential issues/errors/warnings that are available in the  NDB Dashboard. ·         Monitor the operations that are happening in the NDB and any failure to investigate and fix the issue in NDB Console. ·         Configure, Validate and maintain the compute and CPU usage in PE along with NDB. ·         Configure, Validate and maintain the NDB Server VM and NDB Agent VM (If applicable). ·         Discuss the NDB additional requirements which are not currently implemented and that are supported by NDB now. ·         Plan and implement the NDB additional requirements after discussing the pros and cons with the customer. ·         Nutanix Cluster Management ·         Nutanix Cluster Configuration and Maintenance ·         Monitoring and troubleshooting – Prism Pro ·         Health Checks   Performance Monitoring and Optimization ·         Continuously monitor Nutanix DB performance, identifying bottlenecks, optimizing queries, and tuning configurations for improved efficiency. ·         Use Nutanix tools like Prism and NDB Analytics to gather insights on database performance, storage utilization, and workload distribution. ·         Implement automated alerts and performance baselines, proactively addressing potential issues before they impact users. ·         Managing SQL Server databases that are hosted on NDB and Nutanix platform. ·         Monitoring system's health and performance. ·         Ensuring high levels of performance, availability, sustainability and security. ·         Refining and automating regular processes, tracking issues, and documenting changes. ·         Performing scheduled maintenance and supporting release deployment activities after hours. ·         Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security. ·         Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end. ·         Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.   Data Security and Compliance ·         Implement security best practices for Nutanix DB, including access controls, encryption, and audit logging, to protect sensitive data. ·         Ensure Nutanix DB environments comply with industry standards and regulations (e.g., GDPR, HIPAA) and meet internal security requirements. ·         Perform regular security assessments and audits on database configurations, access privileges, and user activity within the Nutanix environment. ·         Maintain knowledge of current systems architecture and configuration ·         Infrastructure and Operations documentation (as built, procedures, network)   Disaster Recovery and High Availability ·         Develop and implement disaster recovery (DR) solutions within Nutanix NDB, including backup strategies and failover configurations to ensure data resilience. ·         Set up and test backup and restore procedures, ensuring the rapid recovery of databases in case of system failures. ·         Design high-availability architectures using Nutanix capabilities, such as replication and automated failover, to minimize downtime and data loss. ·         Assisting with BCP/DRP planning and implementation. ·         Define the configuration best practices to maximize the performance of database and NDB products on the Nutanix Platform. Automation and Infrastructure as Code (IaC) ·         Use Nutanix Calm or other automation tools to implement Infrastructure as Code (IaC) for database provisioning, scaling, and configuration. ·         Automate routine tasks, such as backup scheduling, patching, and monitoring, reducing the need for manual intervention and improving consistency. ·         Develop scripts and workflows to streamline database operations, ensuring they align with Nutanix's automation standards and practices. Database Lifecycle Management ·         Manage the lifecycle of Nutanix DB environments, including upgrades, patches, and migrations, ensuring minimal downtime and compatibility with existing workloads. ·         Regularly assess and update database instances, applying updates and security patches as needed to maintain performance and security. ·         Create decommissioning plans for outdated or unused databases, reclaiming resources and ensuring compliance with data retention policies. Capacity Planning and Resource Optimization ·         Monitor resource usage within Nutanix DB, including CPU, memory, and storage, to ensure sufficient capacity for current and future demands. ·         Implement scaling strategies, such as vertical or horizontal scaling, to support growth and optimize resource utilization. ·         Conduct regular assessments of resource allocation and recommend adjustments to improve cost-effectiveness and performance. Collaboration and Stakeholder Engagement ·         Collaborate with development, DevOps, and infrastructure teams to align database management practices with broader IT objectives.