Warehouse Supervisor

Who Are We❓ Step into the world of Mrsool—where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store. What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery—no matter how far or remote the location may be. But don’t just take our word for it—Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence. Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button. The Job in a Nutshell💡 We’re looking for someone who can be the go-to person for our vendors,from the moment they join us, all the way to making sure their operations run smoothly every day. As a Vendor Operations Coordinator , you’ll handle onboarding, training, and daily support for vendors on our delivery platform. You’ll also work closely with internal teams like Product, Account Management, and Support to make sure our vendors have everything they need to succeed. If you're eager to take on this rewarding opportunity, we’d love to hear from you. Apply today! What You Will Do💡 Own the full vendor onboarding journey, from app installation or device setup to live training sessions Deliver hands-on support to vendors facing issues with orders, app functionality, or technical glitches Collaborate with internal teams (Account Managers, Product, Support) to troubleshoot and resolve vendor pain points Monitor vendor performance and flag issues like high cancellation rates or delayed order handling Coordinate with cross-functional teams to implement operational fixes and ensure long-term improvements Maintain detailed tracking of vendor data using Excel or Google Sheets to support reporting and insights Act as a knowledge hub for vendors, helping them use the Mrsool Vendor Portal to manage menus, reports, and daily operations Requirements What Are We Looking For❓ You have at least 2 years of experience in operations, vendor support, or customer success, ideally in delivery, e-commerce, or tech You’re a natural problem-solver who doesn’t wait for instructions, you take initiative and get things done You’re great with people and can explain things clearly, both in Arabic and English You stay calm under pressure and know how to manage multiple tasks without dropping the ball You’re comfortable using Excel or Google Sheets to organize data, track performance, and build simple reports You’ve worked with tools like Salesforce, Jira, or other support systems, that’s a plus, not a must You’re organized, detail-oriented, and can juggle different priorities without losing focus You’re tech-savvy and enjoy helping others learn how to use apps and dashboards Benefits What We Offer You❗ Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.  Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.  Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment. Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth. Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.

Expeditor - Hospitality and Construction Logistics Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginningDHL Global Forwarding has an opening for a Expeditor - Hospitality and Construction Logistics in Riyadh, Saudi Arabia. Join us in connecting people and improving lives! In this Expeditor - Hospitality and Construction Logistics position Serve as the primary point of contact for hospitality clients and their procurement consultants Maintain proactive communication with clients, providing timely shipment updates, addressing concerns, and offering solutions Prepare and submit client quotations in coordination with pricing and operations teams Logistics Coordination & Shipment Management Develop and execute detailed logistics plans for FF&E and OS&E shipments across air, sea, and land Monitor shipment status and share regular tracking updates with clients Follow up with freight carriers, customs clearance teams, and internal stakeholders (Air Freight, Ocean Freight, SABER, Transportation, etc.) to ensure timely movement and delivery Coordinate last-mile delivery with site operation team for smooth on-site delivery Purchase Order & Vendor Management Track and manage client purchase orders from procurement to delivery Liaise with procurement consultants and suppliers to ensure accuracy and readiness of goods Manage relationships with logistics vendors and service providers to ensure quality service and cost control Resolve supplier or carrier-related issues in a timely manner Billing & Collections Ensure timely billing and invoicing for services provided. Coordinate with the credit department for payment follow-ups and collections. Customer Service & Problem Solving Ensure high standards of customer service by maintaining responsiveness and professionalism. Take ownership of customer issues and drive resolution with internal and external teams. Make real-time decisions to adapt to changing circumstances on the ground. · Practical knowledge of FF&E and OS&E logistics · Excellent interpersonal and stakeholder coordination abilities · Ability to manage multiple priorities and make on-the-spot decisions · Situational adaptability and proactive problem solving · Acts responsibly. Can be counted on to keep commitments · Provides both verbal and written information in a timely, clear and concise manner. Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive Make real-time decisions to adapt plans and resources as needed based on project dynamics. Ensure service continuity and client satisfaction despite changing conditions or unforeseen issues Now, here is what we need from you! Education Level Bachelor’s degree in Logistics, Supply Chain Management, or International Business. Experience Level · Minimum 5 years of experience in freight forwarding industry · Strong understanding of hospitality logistics, import/export rules, and clearance processes. · Advanced skills in Excel, ERP/CRM systems, and freight tracking tools. Excellent interpersonal, negotiation, and problem-solving abilities We offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary

Air Freight Specialist Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning Who gives cargo its airtime? You do. Grab this unique opportunity to join the best Freight forward company. DHL has an opening for a Air Freight Specialist in Riyadh, Saudi Arabia. Join us in connecting people and improving lives! In this Air Freight Specialist position Execute AFR Ops/CS plans and processes to provide air freight forwarding for internal and external customers Assess and interpret to provide requirements of freight control center, and to support and provide operations team with the required details, information and instructions for operational performance Implement freight administration in providing allocation and reservations of freight on planned line haul and flights required for hub and operations performance Participate to develop and execute plans for air freight products in areas such as perishables, pharmaceutical, aviation, etc. Develop opportunities to expand business with new clients and continuously improve in-house customer services Maintain close business relationship with existing clients, conduct customer visits and achieve a desired level of customer retention Track account performances and provide monthly reports to management Execute pricing strategy and respond to pricing enquiries in an efficient and competitive manner Conduct day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents Identify opportunities to enhance air freight productivity, and efficient resource allocation and utilization Analyze and provide input for processes and design systems to enhance service quality Study and resolve issues in day-to-day delivery and implement practices for AFR Ops/CS focusing on increasing effectiveness and efficiency In area of AFR product: Create or confirm transport orders, perform bookings, and optimize booking Prepare, control, and distribute all required Import/Export documents Identify performance issues of suppliers, and propose solutions to improve performance Update Customs shipment information and physical status, resolve customer issues and incidents Now, here is what we need from you! Bachelor’s Degree or equivalent experience/qualification More than 4 years of work experience We offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary

Business Development Manager Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. DHL Global Forwarding has an opening for Business Development Manager in Riyadh. In this specific position you will participate in design and ensure implementation of the business development strategy to generate new/ additional business, maximize profit and grow market share for a defined geographic region in line with business strategy, financial objectives, Group guidelines and policies. Join us in connecting people and improving lives! In this Business Development Manager position You will contribute to developing the business development strategy considering business strategy, financial objectives, Group guidelines and policies. You will draft business development plans and budgets including account management approach and account plans for assigned geographic region. You will monitor revenue generation, profit/ expense objectives and coordinate market and customer growth and retention rate. You will plan and ensure new business development initiatives/ operations and maximize exposure for DHL amongst targeted prospects. You will lead sales team to initiate and establish relationships with targeted prospects. You will deliver market studies and feasibility studies to assess market potential. You will have to prospect new business development opportunities through market research, developing marketing initiatives, etc. You will explore business development opportunities with government authorities and relevant parties. You will identify, pursue, and acquire profitable business relationships with key customers. You will develop major leads, conduct pre-proposal visitations, and assist technical staff with proposal preparation. You will lead negotiations to obtain new customers and support team in difficult negotiations to secure critical sales. You will discuss with peers to communicate sales problems, business observations, prospect feedback, etc. You will understand key trends and developments impacting business and identify change needs in business development plans. You will regularly enhance quality or value of existing business development methods and techniques and resolve problems that may not be clearly defined. You will have to convince external parties such as skeptical clients, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory. You will supervise team for achievement of goals by assigning work, timelines, reviewing output and supporting performance management. You will support to recruit, motivate, develop, and coach team members. Now, here’s what we need from you. Bachelor’s Degree or equivalent experience/qualification More than 6 years within the same field Excellent communicator in English, both written and verbal. We offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary

Job Description - Familiarity with Vehicle Tracking Systems. - Ability to use tracking software and monitor live maps. - Good computer skills and office software such as Excel and Outlook. - Good English speaking. Skills - Ability to work under pressure in emergencies. - Working within a team. - High communication skills.

Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution Few positions are based out of New Delhi and hence we are inviting applications from Delhi based Candidates. Candidates with prior customer service experience will be preferred. Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.