Coordinator, Vendor Operations

Who Are We❓ Step into the world of Mrsool—where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store. What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery—no matter how far or remote the location may be. But don’t just take our word for it—Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence. Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button. The Job in a Nutshell💡 We’re looking for someone who can be the go-to person for our vendors,from the moment they join us, all the way to making sure their operations run smoothly every day. As a Vendor Operations Coordinator , you’ll handle onboarding, training, and daily support for vendors on our delivery platform. You’ll also work closely with internal teams like Product, Account Management, and Support to make sure our vendors have everything they need to succeed. If you're eager to take on this rewarding opportunity, we’d love to hear from you. Apply today! What You Will Do💡 Own the full vendor onboarding journey, from app installation or device setup to live training sessions Deliver hands-on support to vendors facing issues with orders, app functionality, or technical glitches Collaborate with internal teams (Account Managers, Product, Support) to troubleshoot and resolve vendor pain points Monitor vendor performance and flag issues like high cancellation rates or delayed order handling Coordinate with cross-functional teams to implement operational fixes and ensure long-term improvements Maintain detailed tracking of vendor data using Excel or Google Sheets to support reporting and insights Act as a knowledge hub for vendors, helping them use the Mrsool Vendor Portal to manage menus, reports, and daily operations Requirements What Are We Looking For❓ You have at least 2 years of experience in operations, vendor support, or customer success, ideally in delivery, e-commerce, or tech You’re a natural problem-solver who doesn’t wait for instructions, you take initiative and get things done You’re great with people and can explain things clearly, both in Arabic and English You stay calm under pressure and know how to manage multiple tasks without dropping the ball You’re comfortable using Excel or Google Sheets to organize data, track performance, and build simple reports You’ve worked with tools like Salesforce, Jira, or other support systems, that’s a plus, not a must You’re organized, detail-oriented, and can juggle different priorities without losing focus You’re tech-savvy and enjoy helping others learn how to use apps and dashboards Benefits What We Offer You❗ Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.  Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.  Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment. Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth. Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.