Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management. We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care. Requirements Role Summary: The HUB Incharge plays a pivotal role in managing the overall operations of a hub, ensuring smooth and timely movement of goods through the distribution network. This position is responsible for overseeing inbound and outbound shipments, coordinating with delivery executives, and maintaining service quality at the hub level. The HUB Incharge ensures operational efficiency, compliance with company protocols, and effective team performance while meeting daily delivery targets and customer satisfaction benchmarks. Responsibilities include but not limited to:- Supervise daily hub operations, including inbound receiving, outbound dispatch, and last-mile delivery coordination. Ensure timely and accurate sorting, scanning, and dispatch of shipments. Monitor performance of delivery associates and support staff to meet delivery targets and quality benchmarks. Coordinate with linehaul, transport partners, and central logistics teams for smooth movement of shipments. Maintain accurate inventory records and ensure no discrepancies through regular audits. Implement standard operating procedures (SOPs) to ensure compliance with safety, quality, and operational guidelines. Resolve delivery issues, customer complaints, and shipment delays in a timely and effective manner. Optimize workforce allocation and shift planning to manage volume spikes and seasonal fluctuations. Track hub-level KPIs such as on-time delivery rate, order accuracy, and returns management. Train and guide staff to improve productivity, process knowledge, and customer service. Ensure proper documentation, reporting, and communication with higher management. Maintain cleanliness, safety, and organization of the hub facility. Your Qualifications Bachelor’s degree preferably in logistics and supply chain management Minimum 2-3 years of logistic operations experience required. Experience in or exposure to logistics and ecommerce preferred. Your Proficiencies Excellent verbal and written communication skills Intermediate computer knowledge Knowledge in strategic planning Flexibility and willingness to work in rotational and night shifts. Strong experience managing high-volume logistics operations. Proven ability to lead, motivate, and manage delivery and warehouse staff. Quick and effective decision-making in fast-paced, time-sensitive environments. Ability to manage multiple tasks efficiently under pressure.
Workable · HR
Workable · HR
