Group Reservations Manager (Restaurants)

●Managing end-to-end relationships and performance for our merchants. ● Coach merchants to grow their business by partnering with them on goal development and providing tailored and structured recommendations to achieve those goals. performance for our merchants. ● Manage the successful handling of new clients, maintain existing customers, negotiate renewal and upsell conversations, and proactively mitigate churn, improve existing processes for merchant onboarding, growth, and management.  ● Meet with clients regularly to establish strong relationships and inspire them to improve and strengthen their adoption to Salla.  ● Work closely with sales, product, and engineering teams to share customer feedback and journeys, deliver outstanding client experiences, and have a direct impact on building our customer-centric culture at Salla.  ● Identify areas for improvement, including opportunities for product adoption and implementing new Salla features, and recommend ways to best utilize Salla's solutions.  ● Keep project timelines updated, monitoring deadlines each week and making adjustments as needed.  ● Schedule resources needed (design, dev, consulting) and manage resource relationships efficiently.  ● Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.  ● Working cross-functionally with the business, operations, marketing, product and tech teams.  ● Additional tasks based on assigned projects or job requirements. Requirements ● Bachelor’s degree in Business Administration, MIS, Computer Science, IT, or related field. ● +2 years of experience in Account Management at an e-commerce/ SaaS company. ● Advanced communication and negotiation skills ● Experience in Customer Relation Management ● Up-to date understanding of new technologies ● Satisfactory problem-solving skills to help resolve customer complaints or needs

To HR Department Dear Sir / Madam: With due respect I would like to inform you that I have got information that your department is hiring skilled and qualified applicants. I would like to use this opportunity. My Position in Dubai as an instructor in Emirates driving institute. I also worked in Abu Dhabi in Azerbaijan embassy as a PRO. I have worked with Dubai Cars Taxi and in Sky Max Holiday Tourism Company as a tourist VIP driver. I have knowledge of Microsoft Office and  Internet for Searching and Marketing use for monitoring all kinds of emails and telephone Calls. I have excellent skills in teamwork and organizational and Communication skills, with fluency in English, Arabic and Urdu. I am holder of valid KSA driving license (LMV) with driving experience. I am looking forward for a positive reply and getting an interview appointment. I can join an immediately.     Yours Sincerely Yadrahman Madinah -KSA [redacted phone number] [redacted email address] Rahman. [redacted email address]

Senior/VIP Waiter Location: Riyadh, Saudi Arabia Salary: SR 9,000 per month Contract Type: Permanent (Live-In) Job Overview: A refined hospitality establishment soon opening in Riyadh is seeking experienced and professional Senior/VIP Waiters to deliver exceptional service to our high-profile and VIP clientele. The successful candidate will exhibit impeccable etiquette, excellent service standards, and attention to detail in providing memorable dining experiences. Key Responsibilities: Provide personalised, attentive, and sophisticated service to VIP guests. Manage and anticipate guest needs, maintaining discretion and professionalism. Ensure flawless table setup, presentation, and impeccable service standards at all times. Guide guests through menus, making thoughtful recommendations, and demonstrating comprehensive knowledge of food and beverages, especially Mediterranean cuisine. Communicate effectively with kitchen and management staff to ensure seamless dining experiences. Handle guest inquiries and complaints professionally, ensuring swift resolution and guest satisfaction. Requirements Qualifications and Experience: Minimum of 3-5 years’ experience as a Senior or VIP Waiter in luxury dining or five-star hospitality settings. Exceptional communication skills, refined etiquette, and polished presentation. Proven experience managing VIP clientele with discretion and professionalism. Strong knowledge of fine dining standards, menu items, and Mediterranean cuisine. Fluency in English required; proficiency in Arabic and other languages advantageous. Benefits What We Offer: Competitive monthly salary of SR 9,000. Opportunities for professional growth within a prestigious hospitality brand. Comprehensive training and a supportive work environment. Opportunity to work with an international team dedicated to excellence. Join our esteemed team and contribute to providing exceptional hospitality experiences.

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. Key Responsibilities: Supervise and manage day-to-day operations of the contact center team (inbound, outbound, sales, support, and telemarketing). Lead, mentor, train, and coach a team of agents to deliver exceptional service and achieve KPIs. Handle escalated customer complaints and complex inquiries across all customer service channels (calls, WhatsApp, social media, email, live chat). Monitor team performance, quality standards, and customer interactions to ensure mastery-level service. Support and guide the team in booking, rescheduling, and canceling experience bookings and event ticket sales. Coordinate with other departments to escalate feedback, resolve issues, and enhance customer satisfaction. Conduct regular performance reviews and provide feedback, coaching, and action plans for improvement. Ensure merchants, DMCs, and service providers receive full support by managing inquiries, feedback, and complaints efficiently. Handle scheduling, shift planning, and coverage to ensure smooth operations during business hours. Analyze data reports on team performance and customer interactions, propose improvements, and drive initiatives to boost efficiency. Maintain high morale, motivation, and engagement among the contact center team. Requirements Bachelor's degree. 3–5 years of experience in a contact center, including at least 1 year in a supervisory or team lead role. Strong leadership and coaching skills with the ability to drive a high-performance team. Excellent communication skills in English and Arabic (spoken and written). Customer-first attitude with strong problem-solving skills. High adaptability to fast-paced, dynamic environments. Strong knowledge of CRM systems, customer service tools, and Microsoft Office. Ability to work flexible hours, including weekends or holidays if needed. Passion for technology, events, experiences, and making people happy!

Receptionist Location: Riyadh, Saudi Arabia Salary: SR 3,000 per month Contract Type: Seasonal minimum 6 month contract (Live-In) Job Overview: A prestigious hospitality brand is looking for a friendly, professional, and dedicated Receptionist to join our team at our newest upscale location in Riyadh. The ideal candidate will deliver outstanding customer service, handle guest inquiries efficiently, and ensure a welcoming environment at all times. Key Responsibilities: Greet guests warmly upon arrival, ensuring they receive a positive first impression. Handle reservations and guest inquiries efficiently, providing clear and accurate information about our services. Coordinate effectively with service and operational teams to ensure seamless guest experiences. Manage telephone calls and emails professionally, responding promptly and politely. Ensure the reception area remains tidy, organized, and presentable. Handle administrative tasks including guest check-in/check-out procedures and billing. Requirements Qualifications and Experience: Previous experience in a receptionist or customer-facing role within hospitality is preferred. Exceptional customer service and interpersonal skills. Good organizational and administrative abilities, with attention to detail. Professional appearance and demeanor at all times. Proficiency in English is essential; Arabic language skills are advantageous. Benefits What We Offer: Attractive monthly salary of SR 3,000. Comfortable, quality accommodation provided (live-in). Professional training and growth opportunities within a renowned hospitality brand. Collaborative and supportive working environment. Join our dynamic team and contribute to delivering outstanding hospitality experiences. We appreciate your interest in this vacancy. Due to the high number of applications we receive, only candidates selected to move to the next stage of the recruitment process can be contacted.

At Lucidya, we are on a mission to empower businesses in the MENA region through our advanced AI and big data technologies, leading the way in customer experience management tools specifically designed for the Arabic language. As a Senior Customer Success Manager, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our solutions. You will lead and mentor a team of Customer Success professionals, driving engagement, retention, and overall client satisfaction with Lucidya’s products. Key Responsibilities: Own and lead the customer relationship management strategy to improve customer satisfaction and drive retention. Develop and execute engagement plans ensuring customers achieve their desired outcomes. Conduct regular check-ins and business reviews with clients, offering insights and recommendations. Collaborate with cross-functional teams to ensure customers are receiving optimal value from our products. Lead a team of Customer Success professionals, providing coaching and guidance to enhance team effectiveness. Identify upsell and cross-sell opportunities and work closely with the sales team to drive growth. Serve as the customer's advocate, sharing feedback with product and engineering teams to drive product improvements. Requirements Bachelor’s degree in Business, Management, or a related field. Minimum 4 years of experience in customer success, account management, or similar roles. Proven track record in managing client relationships and driving retention. Strong leadership and mentoring abilities. Excellent communication and interpersonal skills. Ability to analyze data & metrics to inform and support decision-making. Experience in the SaaS OR Marketing Agency industry is preferred. This position is only for Saudi nationals.