Commercial Director (DEL 318)

Senior Project Manager At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone. We use these values to fuel superior results: Lock arms We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging our clients and communities to deliver the greatest good. Show hustle We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional. Embrace change From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next. Elevate empathy We listen before we take action. This means understanding various perspectives and holding ourselves to a higher standard of accountability. Never settle We motivate each other to push past the easy answers and collectively arrive at more significant, inspiring ideas. But enough about us. Let’s talk about you. The Senior Project Manager is responsible for planning and directing projects to ensure that our client’s objectives are accomplished within prescribed timelines and budgets. The Sr. PM will manage a dynamic team of individuals who constantly search for creative ways to elevate the capabilities of technology systems to meet business requirements, by capitalizing on emerging technologies and adapting technologies to the needs of the customer. This individual is driven, solution-oriented, flexible, and familiar with Agile Methodology. They will manage full lifecycle development from strategy through UX, Creative, and implementation. This is a client-facing role and requires someone who is friendly, knowledgeable, and stays calm under pressure. What you’ll do: Manage internal and external projects from inception to successful implementation: - Define project objectives, scope, estimate, timeline and level of effort - Develop project strategies and plans, and identify the methods and tools required for the project - Keep projects on track and on budget while resolving issues with clients - Monitor progress and budget against plan Serve as project’s main contact and be knowledgeable on all aspects of the project Establish work plan and resourcing for each phase of project Prepare internal and external communications, including project status reports, project time/budget reports, and other project-related documents Confer with project personnel to provide technical advice and to resolve problems Manage scope by coordinating and responding to requests for changes from original specifications Ensure quality through planning, execution, quality assurance, and quality control techniques Identify, analyze and mitigate risks to maximize the results and minimize the consequences Work closely with the end users, business technologists, and others to understand and prioritize business goals and information needs, then develop system requirements and design specifications; direct efforts to refine conceptual systems design requirements into the technical design Provide solutions, leadership and motivation to project team members throughout the project life cycle Maintain a strong understanding of Client business objectives and industry trends Who you are: Solid project management skills with ability to multitask and manage multiple large projects in a cross-functional environment Solid understanding of the software development process, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management Understanding of and experience with waterfall, Agile, and hybrid project methodologies Exceptional verbal and written communications skills; expertise in setting and managing client expectations Understanding of how to leverage business applications for competitive advantage Conceptualize creative solutions, documentation and presenting/selling to senior management Strong client focus and understanding of business needs, with the ability to establish and maintain a high level of confidence Communicate needs and schedules to IS and clients, as well as ensure that plans are in place and standards are adhered to Blend creativity, problem solving, and technical skills for refining existing theories or developing new system approaches to seize opportunities and sustain business success Demonstrate ability to lead and motivate staff and to apply skills and techniques to solve active problems Present and explain technical information in a way that establishes rapport, persuades others, and gains understanding Strong teamwork and interpersonal skills at all management levels. Ability to operate under dual reporting relationship (IS, clients) and work effectively in a matrixed organization What you bring: 5-6 years of progressive agency and business experience. Ideal candidate has 4+ years in managing large scale projects that include discovery, strategy, user experience, creative design, front end development, website development, QA, deployments and maintenance. 3-4 years of demonstrated management/supervisory experience in website/systems development, during which more than one of the following occurred. Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management Demonstrated leadership of multidiscipline, high-performance work teams/groups Successfully develop and implemented new technology Demonstrated competency in project management and the execution of multiple or large projects Successfully developed and implemented new work processes or process improvements Gained experience working with customers to develop solutions to complex business problems Arabic language is useful, but not essential Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law. In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact hr@horizontal.com. All applicants applying must be legally authorized to work in the country of employment.

Responsibilities: 1. Handle customer inquiries and support (pre-sale and after-sale) through hotline and other channels. 2. Assist merchants with stock replenishment and follow up on orders. 3. Support sales activities and maintain strong relationships with merchants. 4. Assist with other daily operational tasks as needed. Requirements： 1. Fluent in Arabic and English 2. Basic knowledge of everyday products, vegetables, and meats 3. Passion for customer service and helping others 4. Willingness to work shifts and on holidays

Responsibilities: 1. Communicate and coordinate daily with cross-functional teams to ensure timely execution of tasks and projects. 2. Track, follow up, and report on operational workflows, KPIs, and deadlines. 3. Collect and analyze operational data using Excel; generate accurate and actionable reports. 4. Assist in preparing reports, presentations, and business documents in Chinese and English. 5. Identify inefficiencies and recommend improvements in processes and systems. 6. Support logistics, procurement, and inventory tracking as needed. 7. Translate and interpret between Chinese and English when necessary for operations-related tasks. Qualification: 1. Fluent in Chinese (Mandarin) and Native in Arabic. 2. Advanced Excel skills (pivot tables, VLOOKUP, formulas, charts). 3. Solid understanding of data analysis and operational reporting. 4. Excellent organizational and follow-up skills. 5. Strong communication skills, both written and verbal. 6. Ability to work independently and in a fast-paced team environment. 7. Must be currently based in Saudi Arabia.

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From the start of a project to its completion, the candidate shall be able to oversee multiple projects, ensuring that work is completed effectively and efficiently, at a high standard, and  within project budget. They should be capable of managing a team, create a workable project  plan, schedule work, assign and delegate responsibilities, and deliver results on time. They must monitor the project's performance and advancement as well as the effectiveness and output of  their team members. Responsibilities:  • Coordinating vendors and internal resources to ensure projects are completed flawlessly • Establish and maintain relationships with third parties/vendors  • Making certain that every project is completed on schedule, within scope, and within  budget  • Developing project scopes and objectives, involving all relevant stakeholders and  ensuring technical feasibility  • Verify the availability and arrange allocation of resources  • Creating a clear and detailed project plan to track progress  • To handle changes to the project's scope, timeline, and budget by employing proper  verification methods.  • Measure project performance using appropriate systems, tools and techniques • When necessary, report and elevate to management.  • Capable of reporting baseline/actual project reports to the management  • Managing a team and enhancing their overall performance  • Enhance the overall performance of the operations within the agency  • Capable of managing a project management information system  • Enhance the performance and processes of relevant stakeholders and departments • Monitor project progress and set deadlines  • Solve project issues that arise throughout the project  • Ensure stakeholder satisfaction including the clients’ • Adaptability  • Budget management  • Verbal and written communication  • Decisiveness  • Delegation   • Forecasting  • Leadership and Management  • Problem solving  • Strategic thinking  • Time Management Requirements • Solid organizational skills including attention to detail and multi-tasking skills  • Strong working knowledge of Microsoft Office  • PMP Certification  • Solid technical background, with understanding on software related to project  management  • Proven working experience as a project manager

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